Weston Digital are the experts in communications recording and analytics technology. They service both public and private sector institutions, and are trusted by some of the world’s most prestigious organizations to optimize both agent and customer experience.
Weston Digital Technologies has been developing communications recording and analytics technology for over two decades. Every day, their systems record millions of vital transactions around the world.
Technology and data driven, they remain at the forefront of innovation within the industry. The Symphony recording and analytics platform has long been a leader in communications recording technology. Symphony 7 continues Weston Digital’s tradition of providing product excellence and lifecycle value.
Organizations need to be able to monitor agent activity and productivity to ensure excellent quality and efficiency. Weston’s pixel-perfect screen recording functionality supports historical and real-time monitoring of screen activity to provide deeper insights into agent efficiency and workflows, enabling employers to identify gaps in training and optimize agent performance.
Providing full visibility of customer interactions is increasingly becoming a mandatory part of regulatory compliance. Screen recording and quality assurance features reduce the risk that security or compliance violations will occur.
Get in touch with Weston Digital Technologies to solve your customer experience quality assurance needs.