Governance
We put quality and trust at the heart of everything we do.
Discover our companies’ global accreditations and governance practices.
Quality First
You deserve to work with partners that value quality, transparency, and accountability. Responsible governance is at the heart of what we do, and our board is represented on government and business advisory boards across the world, consulting on topics from compliance and certification to customer experience and service delivery.
We put quality first. Our companies adopt a governance strategy that ensures every product, process, and partnership meets the most rigorous global standards. Content Guru holds both the ISO 9001 and the ISO 20000-1 certifications for quality management, guaranteeing consistent service and continuous improvement across every deployment.
Data Integrity
Protecting customer data is our top priority. Our companies meet internationally recognized security standards, including ISO 27001 and PCI DSS compliance, to ensure that sensitive information is safeguarded.
In 2025, our flagship company, Content Guru, achieved FedRAMP High Impact authorization; the world’s most rigorous security standard for cloud services. This makes Content Guru the go-to cloud communications provider for federal agencies — and the only cloud CX provider to reach this milestone.
Safeguarding Our Environment
Our companies hold the ISO 14001 Environmental Management Standard — aligning our governance practices with sustainability and compliance across all the Group’s businesses.
We take sustainability seriously. Our journey to Net Zero is overseen by our dedicated ESG committee, reporting directly to the board.
World-Leading Accreditations
Our companies’ accreditations reflect our commitment to best-in-class operations, security, and quality assurance. They’ve achieved some of the world’s most rigorous standards of security, quality, and sustainability.
Explore the full list of accreditations to discover how our companies maintain the highest standards of service and security.
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