About the Redwood Technologies Group
Solutions for Complex Communications at Scale
The Redwood Technologies Group delivers world-leading communications technology which scales to handle the demands of the world’s largest organisations, and has continually pushed the boundaries of communications innovation for 25 years.
Global Delivery of Mission-Critical Cloud Services
Founded in 2005, Content Guru was the first to harness the power of the cloud for omni-channel communications. Content Guru uses Redwood technology to deliver transformational cloud services through the multi-award-winnning storm® platform.
Continual R&D – Innovation in Hardware and Software
Founded in 1993 as a hardware manufacturer & software developer, focused on the creation of multi-channel communications technology. Today Redwood is responsible for the Group’s R&D and continual innovation.
World-leading Technology
PIONEERING HARDWARE
Powerful DNX® (Digital Network eXchange™) hardware, underpinning secure, reliable communication capabilities for mission-critical organizations, in every vertical sector, from healthcare to utilities and finance
MISSION-CRITICAL CLOUD SOLUTIONS
storm® from Content Guru is one of the world’s largest cloud contact center and customer engagement platforms, using the world’s largest proven cloud communications scalability to power services for hundreds of the world’s largest organizations
Testimonials
“The storm® platform delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London [...] we’re able to substantially improve the experience of Londoners calling NHS 111 and the outcomes of our patients, ensuring that they get through to the care and support they need, when they need it, first time.”
Eileen Sutton, Head of Service Redesign and Innovation (Integrated Urgent Care), NHS London SHA
“We chose a Redwood system due to its market-leading capabilities—the flexibility of the DNX and the range of applications that run on the platform made it ideal to address market areas that were just beginning to open up. Redwood’s competitive prices sealed the deal [...] the excellent support and collaboration between teams has helped us to sustain a long and fruitful relationship with Redwood Technologies.”
“We first went live with storm to use the platform’s scalability as a buffer to handle huge surges of demand [...] Working with the Content Guru team to scope out, create and deliver our latest element of the service, which has transformed the rail experience for our disabled passengers, has been an absolute joy. I look forward to continuing our collaboration long into the future!”
Alastair Page, Senior Service Delivery Manager, RDG
“Keeping communication smooth and flexible for our customers is at the heart of our company and the functionality of the storm platform aligns well with this mission. Cloud is an exciting and fast-growing segment of the PBX market, so it was important that our new package should offer the fullest and best range of services, giving businesses an array of cutting-edge telephony options.”
Bob Mercer, Group Manager Communications Business Unit at Panasonic System Communications Europe
“Through storm’s automated contact center features, more customers can get through to the best available information without needing to talk to an agent, leaving more resource available for new bookings or complex inquiries. At the same time, we can increase efficiency by enabling customers to cancel in real time, reducing our costs on wasted callouts.”
Alan Gormley, Project Manager, the RAC
“storm exceeded our expectations. The platform not only keeps our frontline communications live, even when we hit our peaks, but it also allows us to make substantial operational savings [...] because we now automate most of our enquiries through the platform, we’re able to free up our agents to deal with higher-value customer enquiries.”
Technical Architect, UK Power Networks
Corporate Social Responsibility
The Soldiering On Awards recognize the outstanding achievements of those who have served in the Armed Forces. Redwood Technologies Group has sponsored the Soldiering On Awards since 2017.
Redwood Technologies Group is proud to be partnered with Hethaagsamateurvoetbal.nl, a Dutch organisation which facilitates and encourages sports within the community, particularly among children.
Content Guru co-founded Berkshire Community Foundation's Business Philanthropy Club in 2013, assisting with establishing, organizing and marketing. The Club makes it easier for businesses to deliver effective and targeted funding to grassroots organizations and projects in their local communities.
Both Redwood Technologies and Content Guru have supported King's College London since 2013 through the sponsorship of two distinct annual academic prizes.
Redwood Technologies is the lead organizer of the Pride of Bracknell Forest awards, which recognize the achievers and unsung heroes of Bracknell Forest. Content Guru also sponsors.
Both Redwood Technologies and Content Guru have supported King's College London since 2013 through the sponsorship of two distinct annual academic prizes.
The Slough Voluntary Services Awards celebrate the work of charities and voluntary groups in Slough and its surrounding community. Redwood Technologies sponsored the awards in November 2016.
In 2015, Redwood Technologies and BCF donated a grant of £1,500 towards core costs, enabling the charity to continue providing confidential counselling to local secondary schools. The schools reported positive outcomes from the counselling, such as better attendance, relationships and coping mechanisms.
In 2012, a £1,000 donation by Redwood Technologies and £2,000 from BCF went towards buying a new 4×4 for the Swallowfield and Spencers Wood Community First Responders. Serving rural areas near Redwood’s corporate headquarters in Berkshire, this will be used to reach medical emergencies and provide advanced first aid techniques.
In June 2010, the Redwood Technologies Group, in collaboration with BCF, set up the Redwood Technologies Grassroots Fund, a dedicated fund to support local charities. Through the Grassroots Grants scheme, the UK government matches donations made to the fund pound-for-pound.
The PiXL (Partners in Excellence) Edge is an innovative life skills programme for young people, providing them with the opportunity to carry out internships at local businesses. The Redwood Technologies Group works with Bracknell’s Garth Hill College, providing internships in its Administrative and Marketing departments.
The Redwood Technologies Group showed its support for the local emergency services when it donated £5,000 to the Bracknell and Wokingham division of the Thames Valley Police Cadets.
involve provides support for a range of local voluntary, community and faith groups in Bracknell Forest and the Wokingham Borough. The Redwood Technologies Group supports this charity by making donations and sponsoring events, such as its annual Christmas Parties.
