The UK’s largest electricity distributor UK Power Networks and cloud contact centre provider Content Guru have been shortlisted for the ‘Customer Engagement Award’ at this year’s Utility Week Awards. The Utility Week Awards are the gold standard of achievement for UK utilities. The much-coveted accolades motivate, celebrate and reward outstanding performance and innovation across the […]

Content Guru, part of the Redwood Technologies  Group, is proud to announce its inclusion in the 2018 Telegraph Trade Awards shortlist, in the ‘Best International Export SME’ category. In its inaugural year, The Telegraph Trade Awards showcase the best-of-British SMEs, with the shortlist announcement selecting 40 of the fastest-growing and most successful UK SMEs trading […]

This year marks Redwood Technologies’ 25th Anniversary, and with it a generation’s funding for Berkshire Community Foundation (BCF). Since 1993, the Bracknell-based IT company has donated hundreds of thousands of pounds to the county where it is headquartered, supporting charities and community groups throughout Berkshire. During this time, Redwood Technologies has facilitated numerous BCF campaigns, […]

The latest edition of RedNews takes a look back at the Redwood Technologies Group’s top stories from Winter 2017/18. In the last quarter, the Redwood Technologies Group received a £25 million investment from SEP. Meanwhile, Content Guru B.V. deployed two storm® cloud contact centre solutions in the Netherlands, helping to improve customer experience for integrated […]

Redwood Technologies Group co-founder and CMO, Martin Taylor, was recently interviewed by technology research provider, Megabuyte. In the interview, he discusses the history and values of the Redwood Technologies Group, as well as its plans for the future. Megabuyte is an independent research provider servicing the UK’s leading technology sector investors, advisers and CXOs, enabling […]

Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market. connect storm will support the multi-award-winning portfolio of storm® applications and will target the rapidly-growing Japanese cloud […]

Leading cloud communications technology provider, Redwood Technologies GmbH, will exhibit at CCW from 27 February to 1 March 2018 at the Estrel Congress Center in Berlin. Now in its 20th year, CCW showcases innovative solutions and new developments in the customer experience space. The focus of the show in 2018 is on the future of […]

Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru, has achieved certification from Cyber Essentials, a government-backed scheme that protects businesses from cyber attacks. Run in association with the National Cyber Security Centre, Cyber Essentials is a scheme designed to help organisations in the UK to improve their […]

Sean Taylor, the co-founder of award-winning Bracknell-based international technology business, Redwood Technologies Group, has been appointed a Deputy Lieutenant of the Royal County of Berkshire. He is one of seven new Deputy Lieutenants to have been unveiled this month in a gazetted announcement by the County’s Lord Lieutenant, Mr James Puxley. The Lord Lieutenant is […]

The Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru, reports its most successful year to date in 2017. Achievements in international expansion and client development led to 30% revenue growth, in addition to a 30% increase in Group headcount. Awards 2017 saw the Group’s best ever year […]

Redwood Technologies Group has been ranked as one of the top 20 cloud companies in the UK by Clearwater International’s Cloudex Awards. The Group consists of founding member Redwood Technologies, which specialises in research and development, and its sister company, cloud services provider Content Guru. Clearwater International launched the Cloudex Awards in 2013 as a way to […]

Wednesday 20th September 2017 saw business leaders from across the Thames Valley region converge at the second annual Brittelstand Symposium, held at Henley Business School, Oxfordshire. The day-long event focused on the most pressing issues which face the UK’s medium-sized businesses, including the topic of Brexit. The name Brittelstand derives from the German Mittelstand, those […]

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The Redwood Technologies Group, a global solutions leader in innovative communications and cloud customer engagement, expands its reach into South East Asia next month, as it takes part in the UK Mega Technology Mission to Malaysia from 9th-11th October 2017. The Mega Technology Mission, organised by the British government’s Department for International Trade (DIT), provides […]

On Wednesday 20th September, Redwood Technologies will be attending the Brittelstand Symposium as a Gold Sponsor. Held at Henley Business School, this annual, invite-only event addresses the challenges of Mid-Market Enterprises. The event has been organised by Biz Utd, an organisation devoted to connecting and supporting the owners and managers of medium-sized wealth creating businesses. […]

Thursday 17th August 2017 saw UCAS, the UK’s higher education applications service, deploy cutting-edge storm® cloud contact centre technology in partnership with Vodafone, to handle over 16,000 student enquiries on England’s A-Level results day. Read the full story on the Content Guru website.

Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). The Sanoma Group provides information and entertainment to […]

The latest edition of RedNews is now available for download! Find out the latest developments: including recent award wins for Content Guru and a new ground-breaking storm® partnership with public services provider, Serco. Learn more about storm INTEGRATE™:Verint in the Technology Focus section – looking at speech analytics and public sector digital engagement. Click here […]

Sister company Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held from 26th – 30th June at the Mirage, Las Vegas. The product is designed to […]

Content Guru has been named a finalist in the ‘Best Public Sector Digital Project’ category at the 2017 Computing Digital Technology Leaders Awards. Winners will be announced at a black tie ceremony to be held on Thursday, 6th July at the Jumeriah Carlton Tower in London, where finalists will enjoy a drinks reception followed by […]

Leading Dutch communications provider KPN and award-winning customer engagement provider Content Guru have announced the renewal of their storm® partnership for another five-year period. Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable […]

Sister company, Content Guru, will be sponsoring the Reseller – Best Contact Centre Category at the Comms National Awards 2017.   This staple event of the UK reseller community, organised for many years by Comms Dealer magazine, was created in order to recognise excellence and innovation in the communications sector. The awards celebrate both resellers […]

The Redwood Technologies Group continues its global expansion with the restructuring of its German operations and establishment of Redwood Technologies GmbH in Germany, moving the Group’s regional German office from Düsseldorf to Munich and installing Wolfgang Hellmanzik as Country Manager. Redwood Technologies GmbH will deliver in-country cloud contact center and customer engagement capabilities to German […]

The Crown Commercial Service (CCS) has awarded both Redwood Technologies and Content Guru places on the G-Cloud 9 framework agreement for the supply of cloud-based software to the Public Sector. G-Cloud is a government initiative to support the growth in procurement of cloud and other services in the Public Sector, as they provide a flexible, […]

Wednesday 17th May saw business leaders from across Berkshire gather for the bi-annual Business Philanthropy Club (BPC) dinner. The event, which took place in the historic Old College building of the Royal Military Academy at Sandhurst, provided an opportunity for attendees to reflect on themes of sacrifice and discuss how businesses can make more of […]

Sister company Content Guru has entered into a ground-breaking new partnership with international public services provider Serco which will bring the next generation of multi-channel contact centre capabilities to its public sector customers, by enabling organisations to implement the Citizen Engagement Hub. Content Guru’s award-winning storm® platform seamlessly integrates different channels of communication, such as […]

Friday 21st April 2017 saw Bracknell’s local heroes recognised at the 12th annual Pride of Bracknell Forest Awards. Bracknell-based Redwood Technologies Group, the main organisers of the event, also showed its support through the sponsorship of two categories, which both celebrated the successes of young people in the area. The Awards were held at Bracknell […]

On 11th April, Bracknell Athletics Club hosted an event to celebrate its new photo finish equipment, purchased after a £15,000 donation from Bracknell-based technology provider the Redwood Technologies Group. Julian Starkey (left), Mayor Tony Virgo, Mayor Ash Merry (centre), Cllr Isabel Mattick, and Sean Taylor (right) with the equipment and score board Bracknell Athletics Club […]

On Thursday 30th March, sister company Content Guru claimed its second major award in 2017 with victory in the ‘Vertical Market Solution of the Year’ category at the IT Europa European IT & Software Excellence Awards.

On Wednesday 22nd March, the Redwood Technologies Group hosted its annual Redwood Lecture at the Coppid Beech Hotel in Bracknell. The black-tie evening centred on a keynote speech by ex-Minister for Trade and CBI Director-General Digby Jones, Lord Jones of Birmingham. In addition, Group colleagues and local community representatives enjoyed a military-themed presentation and Q&A […]

James Puxley, Lord-Lieutenant for the Royal County of Berkshire, will be attending the Pride of Bracknell Forest Awards, joining other distinguished guests such as former England goalkeeper, David Seaman. The Lord-Lieutenant is the permanent representative of the Queen in Berkshire. Mr Puxley was appointed to the role in January 2015. The Lord-Lieutenant acts for The […]

Sister company and fellow Redwood Technologies Group member Content Guru, together with its development partner NHS England Healthy London Partnership, has carried off another major industry accolade at the 2017 UK Cloud Awards. The Content Guru & NHS London team at the Awards Evening Content Guru took home the ‘Digital Transformation Project’ award for its […]

This March, sister company Content Guru will contest four separate categories in the IT Europa and UK Cloud Awards. These major industry accolades recognise best practices in customer solutions and celebrate innovation, entrepreneurialism and technical excellence. The UK Cloud Awards ceremony – run by independent industry body, Cloud Industry Forum (CIF) and leading cloud computing […]

The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download! The Winter 2016-2017 edition sees the Redwood Technologies Group launch its new AI (Artificial Intelligence) engine, brain®, whilst the Technology Focus delves deeper into the Group’s world-leading suite of Cloud Contact Centre capabilities enhanced by WebRTC integration. This […]

February 24th 2017, Campbell, CA and Bracknell, UK. Europe’s leading cloud communications provider, Content Guru, this week marks its official launch into the North American contact center market with the announcement of a triple-header of exhibitions at leading US industry events. Already identified by US industry analyst DMG Consulting1 as one of the world’s leading […]

For businesses, the face of customer engagement is changing. This brings huge potential for personalisation and lasting benefits, as well as challenges. The Customer Engagement Hub harnesses the power of cloud-based technologies to join up information & communications – and create a seamless customer experience. Read the full story on sister company Content Guru’s website.

Cloud Telephony Provider Becomes Global Hosted Partner of Verint Customer Engagement Solutions Verint® Systems Inc. (Nasdaq: VRNT) today announced a global partnership with sister company Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions — including workforce optimization and speech analytics — as an integrated customer engagement suite […]

Sister company Content Guru is one of 31 companies to be profiled in Comms Business‘s Channel Profiles 2017. This year’s supplement covers those applications and services that are most relevant to the channel, providing a reference point for resellers that are keen to participate in the markets that are sculpting the future of multi-channel communications. […]

Bracknell-based communications technology provider the Redwood Technologies Group has renewed its support for the annual Pride of Bracknell Forest Awards, supporting two categories. Content Guru, which forms the cloud services arm of the Group, will once again sponsor the ‘Health and Sport – Young Person’s Award’, whilst founding member Redwood Technologies will sponsor the newly […]

Sister company Content Guru has been ranked within the top handful of largest cloud-based contact centre infrastructure vendors in Europe and worldwide by number of seats, according to US-based industry analyst firm DMG Consulting LLC. A leading independent analyst firm, DMG Consulting LLC provides research and consulting services focusing on contact centres, unified communications, back-office […]

The Redwood Technologies Group is delighted to announce its support for this year’s Soldiering On Awards, where it will be sponsoring the Healthcare & Rehabilitation category. The awards provide national recognition for the exceptional achievements of those working with and within the Armed Forces Community, and aim to encourage backing for vital support networks, such […]

Sister company Content Guru is delighted to be exhibiting at CCW in Berlin from 20th to 23rd February 2017. As the largest international conference and trade show for contact centre management in Europe, CCW last year featured 267 exhibitors from 19 different countries, attracting more than 7,600 visitors from around the world. This year’s four-day […]

Following sister company Content Guru’s UK IT Industry Award win, CMO Martin Taylor spoke to Computing Magazine about the company’s work with NHS London’s 111 service. Click

Bracknell-based company Redwood Technologies was delighted to continue its support of the local community by sponsoring involve’s annual Befrienders Christmas party. Held at the Parish Church of St John the Baptist in Crowthorne, the event saw over 60 people enjoy sandwiches, mince pies and good company in an effort to address the issue of social […]

Sister company Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most successful year to date. The company has enjoyed 30% revenue and profit growth, as well as extensive industry recognition, and a range of new clients.

In the December issue of Comms Business, Martin Taylor, CMO of Content Guru and the Redwood Technologies Group, shares his thoughts on the emergence of the Mobile Office, and how the prevalence of technologies, such as mobile devices and social media, mean that customers increasingly expect it to be a standard offering within resellers’ portfolios. […]

NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a major accolade at the European Contact Centre & Customer Service Awards (ECCCSAs). NHS London’s 111 PRM service, which leverages sister company Content Guru’s storm® ASSIST™ technology, was named ‘Silver Winner’ in the ‘Most Effective Improvement […]

Sister company Content Guru has triumphed for the second year in a row at the UK IT Industry Awards, this year taking the award for ‘Best Use of Cloud Services’ in conjunction with its development partner, NHS England’s London Region. These most prestigious awards, run in association with Computing Magazine and BCS (The Chartered Institute […]

Redwood Technologies is delighted to be one of the sponsors of this year’s Slough Voluntary Sector Awards (SVS) in celebration of the great work of local charities and voluntary groups in the region. Organised by Slough Council for Voluntary Service (CVS), the SVS Awards night will bring together over 200 guests, including The Mayor of […]

The latest issue of RedNews, the newsletter of the Redwood Technologies Group (comprising Redwood Technologies, Content Guru and Radius Communications), is now available for download! The Autumn 2016 edition sees Content Guru named as a Challenger in the 2016 Gartner Magic Quadrant for Contact Center as a Service, Western Europe for the second year in […]

Next week, sister company Content Guru will be supporting the industry’s inaugural Engage Awards, sponsoring the Best Use of Social Media category. The awards, organised by Engage Business Media, celebrate innovation and success in customer and employee engagement, recognising both individual and organisational excellence. The black-tie ceremony will take place on Tuesday 8th November at […]

Sister company Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has been named as a challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the second year in a row, positioned highest for ability to execute. Within the report, Gartner evaluated contact centre providers in the […]

Local Thames Valley businesses Centerprise, Volume Global and Zyme have been announced as finalists for the Thames Valley Business Magazine’s Innovation Award, sponsored by Bracknell-based IT company, Redwood Technologies. The award highlights new products or business innovations from organisations within the Thames Valley – a region that is Europe’s ‘Tech Valley’, home to many of […]

Effective customer contact is all-important for any organisation. As your front door to the outside world, it’s a vital channel for new business. Furthermore, it is how you keep your existing customers. Without regular contact from their suppliers, it’s no surprise when customers shop elsewhere next time they want a product or service. And yet […]

Redwood Technologies Group member, Content Guru N.L., has hosted its second successful storm® knowledge event (storm kennisevent) with Benelux network provider and partner, KPN, at the scenic lakeside Inn Style conference centre in Maarssen, Utrecht. Over 90 leading decision makers and influencers from businesses across the Netherlands attended the event, based this year around the […]

Last night, sister company Content Guru (CG) was delighted to win the award for Best SME Telephony System at the 2016 Comms National Awards. The prize was given for the company’s storm® PBX™ solution, which enables resellers to deliver enterprise-grade cloud PBX capabilities to any size of organisation, giving channel partners a vital competitive edge. […]

Redwood Technologies Group CMO Martin Taylor contributes to this month’s market report ‘Time to Take a Real-Time Browse of WebRTC Usage’ in Comms Dealer Magazine, explaining how WebRTC is set to rapidly change our understanding of communications and transform the way we communicate on a global scale. The Content Guru team recently exhibited the transformative […]

Sister company Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th October 2016, which will explore how key digital technologies are set to transform the future of health services in the UK. Run by Open Forum Events in partnership with NHS Digital and other leading health sector organisations, […]

Last week, sister company Content Guru returned to Customer Contact (CC) Expo for the third year running, exhibiting the latest advancements in Customer Engagement and WebRTC technologies. Renowned as Europe’s leading exhibition and conference for contact centre and customer service professionals, the 2016 event welcomed over 5,000 leading buyers and decision makers from a variety […]

The phrase ‘Customer Engagement’ is often mentioned in one and the same breath as ‘Sales’. And logically so, because Sales teams spend much of their time dealing with customers – on the phone, via email, and in person. Yet there are plenty of other departments, such as Finance and Support, that also have extensive contact […]

On the 29th September, sister company Content Guru was honoured to welcome a prestigious visitor to Radius Court as Mr James Puxley, Lord Lieutenant of the Royal County of Berkshire, formally presented Content Guru with a Queen’s Award for Enterprise: Innovation. The Queen’s Award recognises storm® CONTACT™, Content Guru’s multi-channel cloud contact centre product, as […]

Sister company Content Guru has been selected as a finalist in two categories in the influential BCS (The Chartered Institute for IT) & Computing UK IT Industry Awards 2016. The annual UK IT Awards set the benchmark for outstanding performance in the UK computing industry. Each category focuses on the outstanding achievements of individuals, projects […]

UK Power Networks has been nominated for the shortlist in two categories at the prestigious European Contact Centre and Customer Service Awards. The shortlist has been drawn up by a panel of expert judges with a wealth of industry experience, and awards exceptional performance in customer service across industries throughout Europe. The first category, ‘Innovation […]

Sister company Content Guru has been featured in Comms Business’s annual cloud supplement: ‘Channel Cloud: A Comms Business Guide to Connectivity Data Centres and Cloud Based Applications’.

Channel Cloud Supplement September 2016

Learn how sister company Content Guru’s storm® platform helps Fleurop Interflora, the world’s largest flower ordering service, deliver a bouquet of communications by improving efficiencies and delivering better access to customers and florists.

Redwood Technologies is proud to be sponsoring the U11’s team at local Berkshire football club, Pinewood F.C, for the next two years.


The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download!


Sister company Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management (WFM) and Cloud Contact Centre capabilities.

David Miller has joined Content Guru.

Sister company Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services.

Electricity North West has gone live with sister company Content Guru’s award-winning Cloud Contact Centre service, storm® LOSS.

Sister company Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category. Now in its 15th year, the Comms National Awards are one of the most respected and prestigious awards in the communications channel.

With Gartner recently revealing that the global unified communications (UC) market is expected to reach a worth of around $40bn by 2019, Martin Taylor, CMO of sister company Content Guru, discusses the growing importance of multi-channel and unified communications for consumers and workers alike in the latest edition of Comms Business Magazine.

Martin Taylor, CMO of sister company Content Guru, talks about how CTI and CRM convergence through the cloud can reap huge benefits for organisations in a world where the importance and volume of enterprise-related data are continuing to rise.

Comms Business

Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards. The new award will recognise those organisations that have demonstrated how their innovative approaches to business have helped them deliver tangible benefits to their organisations, employees and customers.

Sister company Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.

Sister company Content Guru has released its latest white paper, which gives 10 tips on how your organisation can ensure customers reach the right agents and resources and have consistent positive customer experiences in today’s always-on, multi-channel world.

Influential US technology magazine CIOReview has chosen sister company Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration platform, as one of the 20 leading worldwide providers of contact centre technology.

Sister company Content Guru has been nominated in the 2016 Top 10 Contact Centre Technology awards, organised by Call Centre Helper magazine, for its cloud multi-channel customer engagement hub solution, storm® CONTACT.

Redwood’s sister company Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA) for 2016, sponsoring the event’s ‘Large Contact Centre of the Year’ category.

Sean Taylor, CEO of Redwood Technologies, has been featured in CBI’s latest report ‘Lifting the Trophy: Scale-Up Insights into the Productivity Prize’, which finds that scale-up medium-sized businesses make a large contribution to the British economy and play a critical role in solving the UK’s productivity puzzle.

Sister company Content Guru has been featured in The Gazette, the UK’s official public record, for winning a Queen’s Award for Enterprise for its storm CONTACT™ cloud contact centre product earlier this year.

Sister company Content Guru has been featured in the July edition of Comms Business Magazine, with CMO Martin Taylor sharing his views on the hot topics of ‘Hosted Telephony’ and ‘Big Data’.

In June, sister company Radius Communications GmbH will make its inaugural appearance at the 3rd annual Central and Eastern European (CEE) 2016 Global Carrier Community Meeting (GCCM) as a silver sponsor. Martin Taylor, CMO of Radius Communications, will deliver a keynote address on the flexibility of multi-channel PBX and contact centres.

Learn how storm® CONTACT:WebRTC™ brings browser-to-browser communications to your organisation, helping to break down technological siloes and increase efficiency and customer service levels across multiple channels. WebRTC

Learn how storm® CONTACT:SOCIAL™ incorporates social media into the customer engagement hub, helping organisations to take control of ever-increasing levels of social media traffic. contactsocial

Redwood Technologies has been featured in this month’s edition of the Thames Valley Business Magazine, following its announcement that it will be sponsoring the first-ever ‘Innovation Award’ at this November’s Thames Valley Business Magazine Awards.

Sister company Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing Vendor Excellence Awards 2016 for its storm® Communications Integration platform.

Leading Dutch municipal bank, Stadsbank Oost Nederland, has chosen sister company Content Guru’s storm® Cloud Contact Centre solution to enhance the efficiency of its customer contact operation and optimise customer experience.

storm® DTA®:SWITCHBOARD is the latest module within the Redwood Technologies Group’s Desktop Task Assistant (DTA) agent and supervisor interface, providing operators with full multi-channel switchboard functionality for connecting interactions to the best available agent across multiple queues.

Redwood Technologies’ participation at a roundtable discussion on business growth has been covered in this month’s edition of Thames Valley Business Magazine.

The Cloud Communications Council’s latest Action Report, which considers the relationship between IT and politics in the UK and how this impacts cloud adoption by public sector organisations, is now available for download!

Sister company Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this May’s Utility Week Live. The development improves the award-winning LOSS service by enabling utilities organisations to more effectively engage with customers across enhanced collaboration, voice-to-browser communication, and video conferencing.

Sister company Content Guru has been featured in this month’s edition of Comms Business Magazine, following the announcement of its latest innovation which extends its agent desktop application, the DTA® (Desktop Task Assistant), using pioneering WebRTC technology.

The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s Register Quality Assurance (LRQA), a world leading UKAS (United Kingdom Accreditation Service) accredited provider of independent assessment services.

Sister company Content Guru is proud to have been named a finalist for IT Europa’s European IT and Software Excellence Awards 2016, renowned for being Europe’s leading awards for Independent Software Vendor (ISVs), Solutions Providers and Systems Integrators (SIs) and their vendor and distributor partners.

In March and April, sister company Content Guru will continue its momentum in the Public Sector with appearances at Capita’s Channel Shift Conference and AhMedia’s Local Government Strategy Forum, where Director and co-founder Martin Taylor will deliver keynote speeches on the transformational capabilities of cloud technology within the Public Sector.

The latest issue of RedNews, the newsletter of the Redwood Technologies Group, is now available for download! This edition sees Content Guru celebrating its ten year anniversary, whilst also deploying a storm® Cloud Contact Centre solution for global support services provider Sodexo.

In this article, the Redwood Technologies Group discusses how EU membership affects its business.

Redwood Technologies is delighted to have achieved the highest level of PCI-DSS Compliance – Version 3.1 – as the founding member of the Redwood Technologies Group. The certification, recognised by global forum the PCI Security Standards Council, builds on the company’s existing Level 1 compliance.

Engaged customers typically make regular purchases, give helpful feedback and remain loyal to brands – boosting customer lifetime value. Martin Taylor, Director and Co-founder of Redwood and sister company Content Guru, shares five strategies designed to improve engagement by delivering better service experiences.

In this video, discover how global support services provider Sodexo deployed a storm® Cloud Contact Centre solution with sister company Content Guru to strengthen its services and deliver greater ‘Quality of Life’ to its customers.

On the 23rd February, sister company Radius Communications will be hosting the UKCCF’s next UK HomeAgent Forum roundtable discussion at its Bracknell headquarters.

Martin Taylor, Director and Co-Founder of Redwood and sister company Content Guru, explains how engaging with modern customers on their terms involves organisations delivering real-time communications across all customer touch points.

Sister company Radius GmbH is delighted to be exhibiting at CCW in Berlin from the 23rd to the 25th of February. Europe’s largest customer service industry event, last year CCW featured more than 250 exhibitors from 19 different countries, attracting nearly 8,000 visitors from across the world.

Sister company Content Guru is one of 27 companies to be featured within Comms Business’ Channel Profiles 2016.

Sean Taylor, CEO of sister company Content Guru, reflects on last November’s UK IT Industry Awards and how it felt to be named ‘Cloud Provider of the Year’.

storm® CONTACT:OUTBOUND is the Redwood Group’s multi-channel outbound customer engagement application and a component of the multi-channel Cloud Contact Center Suite, storm CONTACT, which enables organizations to deliver uniquely compelling outbound services on any scale.

Managing Director Sean Taylor reflects on last November’s UK IT Industry Awards when sister company Content Guru was named ‘Cloud Provider of the Year’ with its storm® Communications Integration™ platform, which is the largest of its kind in Europe.

Redwood and CG Director, Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact centre industry.

On Friday 29th January, sister company Content Guru will kick-start its bustling events calendar for 2016 by sponsoring and exhibiting at Capita’s ‘Transforming Public Sector Contact Centres’ conference.

How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the UK’s Big Four supermarkets. Redwood and Content Guru Director, Martin Taylor, shares his thoughts on online personalisation and discounting.

Insight and personalisation will be the hot customer engagement topic in 2016, according to Martin Taylor, Director of Redwood and Content Guru.

Considering moving your technology to the cloud? Redwood and Content Guru Director, Martin Taylor, reveals six things you need to consider.

On 2nd December, Redwood Technologies sponsored central support organisation Involve’s 2015 Christmas party and joined volunteers from charities and community groups across Bracknell Forest and Wokingham Borough in celebration of their hard work this year.

In celebration of sister company Content Guru’s 10th anniversary this week, Managing Director Sean Taylor looks back on an eventful journey in the Thames Valley Business Magazine’s December/January issue.

On 27th November, Local Authority ICT heads from across southern England convened for The Cloud Communication Council’s (TCCC’s) Autumn Forum, where debate and speaker presentations focused on the hot topic of ‘Politics and ICT in Local Government’.

Redwood Technologies has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud Contact Centre and payment services.

27th November 2015, Bracknell, UK. Redwood Sister Company Content Guru has been recognised as one of the Thames Valley’s top companies after being highly commended in both the ‘Business of the Year’ and ‘Dynamic Business of the Year’ categories at the 2015 Thames Valley Business Magazine Awards (TVBMAs).

Redwood Technologies’ sister company, Content Guru, has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Center Infrastructure Market Report, as one of ten companies to be featured in-depth.

You can now download the latest issue of RedNews from our RedNews library!
This edition sees sister company Content Guru named a challenger in Gartner’s 2015 Contact Center as a Service (CCaaS) Magic Quadrant for Western Europe, while Radius Communications goes transatlantic with storm® USA.

Content Guru has been named ‘Cloud Provider of the Year’ at the 2015 UK IT Industry Awards for its storm platform based on Redwood technology. The event, run by BCS – the Chartered Institute of IT – and Computing Magazine is the UK’s premier IT awards ceremony and the largest of its kind in Europe.

Redwood sister company, Content Guru will be continuing its run of public sector events this autumn with sponsorship and exhibition at the Channel Shift Conference (CSC) on the 30th of November.

Redwood and Content Guru Director, Martin Taylor, reveals the five things every client should insist upon in their cloud contact centre Service Level Agreements.

Radius Communications GmbH is proud to have entered into partnership with Northcraft Germany GmbH to deliver storm® Cloud Contact Centre, PBX and Unified Communications solutions to companies across Germany.

Redwood and Content Guru Director, Martin Taylor, considers the benefits of homeworking for contact centre workers.

Sean Taylor reflects on the vital role technology plays throughout the Thames Valley Region in this month’s Thames Valley Business Magazine.

Content Guru is proud to have been named a finalist in two categories at this year’s Thames Valley Business Magazine Awards (TVBMAs), making the shortlist for the ‘Dynamic Business’ and also the flagship ‘Business of the Year’ categories.

Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Centre as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant.

Redwood and Content Guru Director Martin Taylor reveals his top strategies to improve contact centre productivity.

Ravenswood-based charity InnerSense has received a grant from the Redwood Technologies Fund held with Berkshire Community Foundation (BCF), enabling it to run a series of ‘Autumn Adventures’ workshops from October to December.

Redwood and Content Guru Director and Co-Founder, Martin Taylor, discusses the six customer engagement topics that will be hot in 2016.

Redwood and Content Guru Director Martin Taylor comments on how SIP trunking can be deployed to introduce powerful cloud-based applications and integration into organisation infrastructure.

On 10th November, Content Guru will be exhibiting at the annual Public Sector Enterprise ICT (PSEICT) conference at London’s Russell Hotel.

Redwood sister company, Content Guru, is delighted to have been featured in this month’s Thames Valley Business Magazine as a business that’s going down a storm with B2Bs. The double article outlines Content Guru’s business philosophy and Communications Integration™ technology, with comments from Redwood and Content Guru founders Sean and Martin Taylor.

Redwood and Content Guru Director, Martin Taylor, discusses how businesses can take full advantage of the mobile service revolution.

Radius Communications GmbH will continue its surge into the German Contact Centre market this autumn, sponsoring and exhibiting at the Call Center Verband (CCV) Fall Conference in Berlin on 12th and 13th November.

On Friday 27th November, the Cloud Communications Council will convene its autumn 2015 session, covering the topic of ‘maintaining consistency in ICT in a changeable political landscape’.

Content Guru is proud to continue its support of the bi-annual Local Government Strategy Forum (LGSF) as a ‘Platinum Plus’ sponsor, following a highly successful debut at the event last year.

Content Guru is delighted to receive its second triple-nomination of 2015’s award season, after being named as a finalist in three categories at the Comms National Awards (CNAs).

Redwood and Content Guru Director Martin Taylor reveals his 7 top tips for a more productive contact centre workforce.

7 Tips for a More Productive Contact Centre Workforce

Content Guru has been named as one of the top twenty cloud technology companies across the UK in this year’s Cloudex 20:20 Awards.

Radius prepares to ramp up its German operations this autumn, when it will be exhibiting at the KVD (the Service Association) Service Congress in Munich on the 5th and 6th of November.

Matthew Chadd, Security Manager at Content Guru, gives his five top tips for success in managing PCI compliant collections.

Redwood Technologies’ sister company Content Guru is set to attend the Call Centre and Customer Services Summit (CCCSS) for a second time this year.

The deadline for the 2015 TVBMAs is fast approaching. Send in your entries by the 25th of September for the chance to showcase your business’ success in the Thames Valley.

Discover how sister company Content Guru helps Travis Perkins to unify its complex communications estate in the cloud.

Redwood is delighted to help recognise UK technological innovation as it once again sponsors the Best Use of Technology prize at the Thames Valley Business Awards (TVBMA).

Content Guru is delighted to renew its support of the Comms National Awards (CNAs) for 2015, sponsoring the event’s Network Category once again.

Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider when moving from on-premise to Cloud

Redwood’s SIP technology has been independently qualified for use with the Microsoft Lync Server 2013 Unified Communications (UC) platform.

Shub Naha has joined Content Guru as Business Development Director, responsible for delivering focused and profitable growth of storm® cloud communications and contact centre services and working alongside the company’s strategic partners.

You can now download the Contact Babel report “The Inner Circle Guide to Cloud-Based Contact Centre Solutions”, sponsored by Redwood sister company Content Guru. The report investigates key customer contact solutions throughout 2015, and features Content Guru as a key vendor.

Content Guru’s Dutch team and Benelux network partner, KPN, have together signed a storm® deal with Chubb Fire and Security, a global leader in the provision of security and fire safety systems for businesses and heavy industry, to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands.

You can now download the latest issue of RedNews from our RedNews library!

This issue covers sister company Content Guru’s recent storm deal with Chubb, while Tech Focus examines the storm platform’s PCI DSS complaint payment capabilities.

Discover how Redwood technology enables Content Guru to help Northgate Public Services provide public sector organisations nationwide with cutting-edge cloud contact centre services.

Content Guru is proud to have been shortlisted for the finals of the ISPA Awards 2015. The Internet Services Providers’ Association (ISPA) is the UK’s Trade Association for the internet sector, promoting innovation, self-regulation and competition within the industry.

Content Guru’s Dutch office is delighted to have joined the Customer Service Federation (KSF).

On Wednesday 25th March 2015, a delegation from Redwood Technologies enjoyed a behind-the-scenes tour of the British Red Cross in Reading which highlighted the tremendous scope, scale and value of work the charity carries out on a daily basis.

On Friday 27th March, 2015 the Cloud Communications Council held its Spring meeting at Radius Court, Bracknell, discussing the current hot topic of sharing services as councils.

Redwood sister company, Radius Communications, will be exhibiting the storm cloud Communications IntegrationTM platform at CeBIT 2015 in Hannover next week! Radius will occupy stand C84 in Hall 13.

In this edition, Redwood charges up its German operations while Content Guru delivers a multi-channel cloud contact centre solution to Thomas Cook.

On the 23rd of June 2015 Content Guru will be exhibiting its multi-award-winning storm® cloud communications integration platform at the Public Sector Show 2015.

Content Guru further extends its spring events programme by sponsoring and exhibiting at UC Expo in London’s Olympia, on 21st and 22nd April 2015.

Content Guru’s spring events season continues to grow, as the company confirms its attendance at the Call Centre and Customer Services Summit, to take place on 20th-21st April at the Radisson Blu Hotel at London Stansted Airport.

Content Guru is proud to have been named a finalist in the IT Europa European IT and Software Excellence Awards 2015. IT Europa has been a pre-eminent provider of strategic business intelligence, news, database reports and analysis on the European IT marketplace, for more than 15 years.

Content Guru is proud to have been named in the Southern Tech 100 in 2015 for the second year running. The list, published annually, recognises the top 100 private, independent technology companies in the South of the UK.

In January, Redwood sister company Radius and Panasonic marked the next phase of their joint ‘storm in Partnership with Panasonic’ cloud PBX offering through two major events.

Thomas Cook Group, Europe’s second largest travel provider, has deployed a multi-channel storm CONTACT solution through Redwood sister company Content Guru.

From the 16th to the 20th March, Redwood sister company Content Guru will be exhibiting its multi-channel cloud contact centre capabilities at the CeBIT exposition in Hannover.

On the 27th January 2015, Redwood Technologies made a donation of £10,000 to the British Red Cross, the latest contribution in a long history of ongoing support for the charity. Company directors Sean and Martin Taylor presented the cheque to the charity at Redwood’s headquarters in Radius Court, Bracknell.

Redwood sister company Content Guru will host a roundtable discussion to explore the most exciting upcoming trends in the use of technology in business, in association with Thames Valley’s The Business Magazine.

On Friday 27th March 2015, The Cloud Communications Council will convene its Spring Forum.

Redwood Technologies is delighted to announce the launch of the DNX®-100, the latest in its flagship series of DNX (Digital Network Xchange™) multimedia communications servers. The DNX-100 supersedes the DNX-400 as Redwood’s flagship hardware platform, leveraging host-based technology to deliver increased functionality and availability at a lower price point. The DNX-100 provides more processing power […]

On Friday the 12th of December, Redwood Technologies continued its ongoing commitment to the community local to its UK headquarters through a donation to Involve, a Bracknell-based support organisation. The donation, made from Redwood’s grassroots fund with Berkshire Community Foundation (BCF), went towards Involve’s Befriending and Community Choices Christmas Party. The event, hosted annually, brought […]

On November11th, Redwood Technologies will be exhibiting as a Gold Sponsor at the Public Sector Enterprise ICT (PSE ICT) show at London’s Russell Hotel. This prestigious annual Public Sector ICT Conference brings together senior decision-makers from across every sector of UK government. Director Martin Taylor will deliver one of the day’s keynote addresses, examining the […]

Redwood Technologies is set to recognise the achievements of some of the UK’s most innovative businesses by sponsoring the ‘Best Use of Technology’ category at the 2014 Thames Valley Business Awards. As Europe’s ‘Tech Valley’, the Thames Valley is home to an impressive array of IT businesses, from innovative SMEs, through to large multi-nationals with […]

The Cloud Communications Council has released its latest Action Report, analysing the maturity of integration between communications and information systems amongst local authorities and addressing concerns around the deployment of cloud technology for secure data. It sets out six key action points which councils can take to optimise how they communicate with citizens and efficiently […]

Panasonic has launched a partnership with Redwood sister company, Radius Communications, that will see it offering cloud PBX and cloud contact centre services to the UK and Ireland, for the first time.

Redwood has been awarded G-Cloud V supplier status for products including its omni-channel Cloud Contact Centre and secure payment services.

On Friday 19th May 2014, The Cloud Communications Council hosted its Spring Forum at the Redwood Group’s UK headquarters at Radius Court, Bracknell.

Bracknell, 6th May 2014: Redwood Technologies today welcomed His Royal Highness The Earl of Wessex to its UK headquarters, Radius Court. The Earl, youngest son of Her Majesty Queen Elizabeth II and best known as Prince Edward, visited Redwood as part of his 50th birthday tour of the historical Saxon Kingdom of Wessex. Organisations from […]

Bracknell, 8th April 2014: Redwood Technologies’ sister company, Radius Communications, will host the second forum of The Cloud Communications Council (TCCC), the exclusive roundtable event for local authority customer service and technology leaders. The second forum will address some of the key challenges facing local councils across the UK, with a particular focus on integration. […]

RTIntegrate™:Lync® is a module in the RTIntegrate family of versatile Application Programming Interfaces (APIs), enabling a range of Redwood applications to seamlessly interoperate with the Microsoft® Lync Unified Communications & Collaboration (UCC) environment. RTIntegrate:Lync merges the breadth of Lync capabilities, including video conferencing, with best-in-class Redwood communications and management information applications to create an enhanced, […]

Bracknell, 10th February 2014: The continuing success of Redwood Technologies sees the company featured on-screen in today’s editions of ‘BBC South Today’. As part of an article exploring how the Thames Valley is leading the economic recovery for the South of England, through rising pay and expanded employment opportunities, Redwood was selected as an innovative […]

On the 13th of May, Redwood Technologies will be at the ExCel, London, to exhibit at The Public Sector Show 2014.

Bracknell, 5th December 2013: This morning, Redwood Technologies is to hit the airwaves once again as the business features in a televised BBC South report on economic recovery in the UK. Broadcast to coincide with British Chancellor George Osborne’s Autumn Statement, the BBC report will gauge opinions from select businesses on the frontline of the […]

On Monday the 18th November, Redwood Technologies joined hundreds of students and guests at King’s College London for the annual School of Natural and Mathematical Sciences Prize Giving Ceremony. Each year, this prestigious ceremony recognises the outstanding achievements of some of the college’s most promising young students with a select number of awards and bursaries […]

Last night, Redwood’s sister company, Content Guru, was highly commended in the Cloud Provider of the Year category at the 2013 UK IT Industry Awards Ceremony, hosted at Battersea Park Events Arena, London. A delegation, including Co-Founders Sean and Martin Taylor and Commercial Director, John Rees, joined thousands of major players from the technology industry […]

Redwood Technologies has continued its recent run of media appearances, representing the interests of UK SMEs in the latest podcast to be released by the CBI. Redwood Managing Director, Sean Taylor, joined Duncan Tait, Chief Executive Officer of Fujitsu in the UK and Ireland; Suzannah Nichol of the National Specialist Contractors’ Council; and CBI Director-General, […]

Bracknell, 5th November 2013: Last Friday, Wokingham MP and former Cabinet Minister, The Rt Hon John Redwood, visited Redwood Technologies and Content Guru at their UK Headquarters. During his visit, Mr Redwood toured the group’s Bracknell offices and facilities and met some of the team responsible for designing, building and marketing Redwood Technologies’ communication solutions, enjoying […]

On 28th October 2013, BBC Radio 4’s ‘Today’ programme visited Radius Court to discuss Redwood Technologies’ role in the growing British economy. Radio 4 business presenters Simon Jack and Katie Prescott interviewed Redwood Founders and Directors, Sean Taylor and Martin Taylor, on the topic of economic recovery. The piece explored the business reality behind Britain’s […]

Bracknell, 18th October 2013: Redwood Technologies has again been approved as a supplier of cloud-based services in the newest iteration of the UK Government’s G-Cloud tender, the G-Cloud 4. The current year sees the programme expected to generate government savings of £40 million through sales in the centralised Application Store, as well as £60 million […]

Redwood Technologies has extended support for the British Red Cross with a charitable donation to the organisation. On the 19th September, Redwood co-directors, Sean and Martin Taylor, were joined at the company headquarters in Bracknell by Anne Huddart and Annie Burton of the Red Cross, where they presented the charity with a cheque for £10,000. […]

Last week, John Cridland CBE, the Director-General of the CBI, visited the new UK headquarters of Redwood Technologies, a global provider of communications software and hardware based in Bracknell. He was joined by his CBI colleagues Steve Rankin, the Regional Director for the Thames Valley, and David Mullen, the Chief of Staff. John Cridland is […]

Redwood Technologies has donated £10,000 to the Berkshire Community Foundation (BCF) to support local charitable causes. This has been matched by 50% under the Community First programme making the total donation value £15,000.

Redwood’s sister company, Content Guru has been shortlisted for the Cloud Provider of the Year award at the 2013 UK IT Industry Awards. The awards are run by BCS (the Chartered Institute for IT) and Computing magazine, and last year’s winners included HMRC, Telefónica and Deutsche Bank. Content Guru’s case for Cloud Provider of the […]

On 31st July 2013, the UK communications regulator, Ofcom, and the Information Commissioner’s Office (ICO) released a joint statement on tackling nuisance calls.

On Friday the 28th of June, Bracknell MP Dr Phillip Lee visited communications software development company Redwood Technologies at its new UK headquarters, Radius Court. Dr Lee started his two hour visit with a lunchtime discussion with Redwood’s Managing Director Sean Taylor. They swapped notes on the current business climate and the challenges facing UK […]

Ofgem has this week introduced new regulations aimed at making the electricity market more competitive. These measures will cause energy prices to drop across the board, and allow smaller players to enter the market.

Redwood’s sponsorship of the Child of Courage award in the 2013 Pride of Bracknell Awards has been featured in coverage of the event by the Bracknell News.

Bracknell, 17th May 2013: Redwood Technologies has pledged its support to King’s College London by backing the foundation of a new academic prize. ‘The Redwood Technologies Prize for Best Performance in MSc Telecommunications and Internet Technology’, funded by Redwood, will recognise the work of outstanding students at the College’s world-renowned Institute of Telecommunications. From September […]

Redwood Technologies is pleased to announce the launch of the state-of-the-art DNX-400, the latest version of its network-strength multimedia communications platform.

Redwood’s cloud services provider, Content Guru, has again been approved as a supplier of cloud-based services in the latest iteration of the UK Government’s G-Cloud tender, the G-Cloud iii.

On the 14th of April, leading consumer group, Which?, released the results of a survey which found that as much as 22% of consumer complaints to banks are not being handled satisfactorily.

The UK Information Commissioner’s Office (ICO) has handed down a heavy £90,000 fine to a Glasgow-based business for employing illegal telemarketing practices.

27th March 2012, Bracknell, UK: Redwood customer Rightmove has announced a dramatic increase – 57% – in the number of leads it delivers to estate and lettings agents. This announcement further consolidates the property giant’s leadership in the online property market. According to the most recent published figures, Rightmove’s website is the 6th busiest in […]

On the 22nd of March 2013, Redwood Technologies completed the acquisition of its future UK headquarters facility, Radius Court, a prime office building located in the centre of Bracknell, Berkshire. Strategically situated at the heart of the Thames valley, Britain’s primary technology zone, Radius Court will provide an ideal base for Redwood’s expanding British operations. […]

As Ofcom places new scrutiny on UK billing practices, Redwood Technologies has had its billing technology re-accredited for compliance with the latest tough regulatory standards from Germany. In many markets, a lack of standardisation and testing for Charging Data Records (CDRs) has meant that communications providers have been billing inaccurately, sometimes seriously so. This, coupled […]

RTIntegrate: Social Media is a subset of the RTIntegrate family of flexible Application Programming Interfaces (APIs) which enables users to gain instant visibility over how their brands, products and services are represented across social networks. By continuously mining social media data in real-time, RTIntegrate feeds a stream of raw information into Redwood’s in-depth RedView reporting […]

On the 1st of March 2013, Redwood Technologies stepped up its presence in the Benelux with the opening of a new regional head office in the Netherlands. Redwood Technologies BV is to spearhead the company’s operations in the region in partnership with telecoms incumbent, KPN, and newly founded sister company, Content Guru BV. Operating out […]

A fierce media debate was sparked this week, when leading online multinational corporation, Yahoo!, circulated an internal memo placing a ban on homeworking.

British Prime Minister, David Cameron, has highlighted the importance of payment security in India, as he leads the largest ever delegation of UK business leaders to the country. The Prime Minister’s comments came on the 19th February 2013 as he finalised a deal that will see the UK and India work together to improve the […]

The UK’s leading property portal, Rightmove, has signed an exclusive 4-year communications services contract with Redwood Technologies. The deal will see Redwood support the web giant as it launches its next generation of mobile-oriented services. Rightmove is the number one online property service in the UK, with more than 10 million unique users passing through […]

A recent report from Gartner discovers that, “Cloud-based contact centre services are maturing rapidly in Europe.”

RedPBX is the next-generation switching and Unified Communications (UC) product from Redwood Technologies, enabling any size of organisation to unify its communications estate through intelligent IP-PBX functionality based on industry-standard SIP technology. RedPBX has the power to scale from small UC solutions through to carrier-grade, network-based platforms being shared by thousands of businesses. With the […]

Friday the 16th of November saw storm, the communications integration platform powered by Redwood technology, deployed once again in support of the BBC Children in Need Appeal, providing a secure payment solution that helped the event to break donation records for the second consecutive year. Donations this year reached nearly £26.8 million on the night […]

On the evening of the 15th of November, Redwood’s sister company, Content Guru, was highly commended at the 2012 Thames Valley Business Magazine Awards Ceremony in the Business of the Year category. A Content Guru delegation, including Directors Sean and Martin Taylor, and Commercial Director, John Rees, joined hundreds of business leaders for a gala […]

Redwood Technologies has continued its longstanding commitment to charitable work with another donation to the Berkshire Community Foundation (BCF).

TUI, the world’s largest holidays provider, has a Specialist Holiday Group (SHG) that manages its exotic and luxury brands. SHG had to move one of its two main office locations to a new site. Their phone numbers had to be relocated with them to ensure business continuity, but moving phone lines to a new location can take weeks.

A powerful, predictive dialler service for outbound marketing RedDial™ can be used to generate mass outbound multimedia marketing campaigns, information alerts and multi-channel services, automatically initiating outbound contacts via voice call, SMS, MMS or email. Using Redwood’s RedDataManagement™ tool, contacts can be imported from a customer database into a RedDial contact list. The system can […]

Sean Taylor, director and co-founder of Redwood Technologies, recently shared his thoughts on the state of the European economy with Hugo Greenhalgh, the Special Reports Editor of the Financial Times

The UK’s second biggest credit rating agency, Callcredit, has deployed a solution based on Redwood technology that helped it reduce its cost base by 200% versus its previous, on-premise system.

Call Centre Undercover, a BBC Panorama programme broadcast on July 2, 2012, highlighted some worrying call centre practices. In particular, the programme revealed that some companies are ignoring the Telephone Preference Service (TPS), the central opt-out register against unsolicited sales and marketing calls on their home or mobile numbers, flouting data protection laws and failing to respect the rights of individuals.

Redwood Technologies is proud to be among the sponsors for the Wokingham Diamond Jubilee Celebrations.

Bracknell, May 23rd, 2012 – Redwood Technologies sponsored the 34th Young Athletes meeting of the Bracknell Athletic Club, which took place on March 31st 2012.

Bracknell, May 17th, 2012 – Redwood Technologies co-founder & Director Martin Taylor was recently interviewed on the current state of business in the Eurozone for BBC Radio Berkshire.

The UK Government Procurement Agency has short-listed Redwood Technologies as a potential supplier of software-as-a-service (SaaS) for the “G-Cloud” framework agreement.

Bracknell, December 12th, 2011 – Swallowfield and Spencer’s Wood Community First Responder (CFR) scheme has now officially launched its brand new 4×4 response vehicle. This has been made possible by the generous donations of local businesses large and small as well as Lottery funding. Redwood Technologies knowing only too well the implications and difficulties that […]

Bracknell, November 28, 2011 – Redwood was privileged to welcome a visit from John Alty CB, the Chief Executive and Comptroller General of the British government’s Intellectual Property Office (IPO), and Nigel Hanley, a Senior Patent Examiner specialising in software Intellectual Property. The directors of Redwood, Sean Taylor and Martin Taylor, had the opportunity of […]

Bracknell, November 22, 2011 – On Friday 18th November, the mass payment handling capacity of the storm platform was put to the test as millions of people tuned in to watch the 2011 BBC Children in Need Appeal, broadcast on BBC1. The event set a new record for the largest on-the-night sum ever raised for […]

Bracknell, November 11, 2011 – The Irish marketplace presents a unique set of challenges. It is a difficult time for many Irish businesses, as concerns about the instability of their currency and the possibility of a double-dip recession discourage potential investors from doing business there. It is also a market that has largely been overlooked […]

Bracknell, October 24, 2011 – Content Guru has now launched the storm platform with Redwood technology in India. With Cable&Wireless Worldwide as the channel-to-market, the team had the chance to present storm to the Indian customer base. The event was supported by directors from C&W Worldwide. Edward Winfield, the Director of SaaS Alliances for C&W […]

Bracknell, June 23, 2011 – Redwood Technologies is releasing another technical capability layer for its highly popular range of contact centre solutions. A new screen recording facility will capture every second of a call agent’s screen activity, providing a sophisticated new compliance and evaluation tool that will help a business resolve disputes more effectively and […]

Bracknell, May 4, 2011 – A  Redwood auto-dialler solution is providing essential emergency back-up for the company to which millions of people turn in a household emergency. HomeServe plc has deployed Redwood’s power dialler as a cloud-based solution running on the STORM platform, ensuring continuity of service for outbound sales campaigns at the company’s Walsall contact centre. […]

Bracknell, 11th February, 2011 – Information security is a critical priority for Redwood Technologies. As part of the company’s Quality Assurance programme, it has recently achieved ISO 27001 certification, the global standard for Information Security Management Systems (ISMS). ISO 27001 is the only auditable international standard which defines the requirements for a corporate ISMS. The […]

Bracknell, 4th February, 2011 – Dr. Phillip Lee, MP for Bracknell, visited the headquarters of Bracknell-based communications group Redwood Technologies to discuss policies on innovation, economic recovery and the influence of the Internet on global politics and culture. Dr. Lee, who is a strong advocate for science and technology issues in Westminster, met Sean and Martin […]

Bracknell, January 12, 2011 – A new dashboard interface has been introduced for Redwood’s RedView™ management suite. The RedView Dashboard Designer allows you to create fully customisable displays of real-time service statistics. Its instant reporting capability enables contact centre managers, customer relationship management teams, business process managers and others to oversee developing patterns of interaction […]

Bracknell, January 4, 2011 – Redwood’s integrated communication solutions are often designed to overcome problems of bureaucracy and logistics. But the company was able to take a more direct route to overcoming the red tape and rough terrain that characterises life in central Africa, when it helped to negotiate customs for a container load of […]

Bracknell, December 9, 2010 – Redwood Technologies has once again achieved Microsoft® Gold Certified Partner status. Gold Certified Partners have the closest working relationship with Microsoft and are recognised as having the highest level of competence and expertise with Microsoft technologies. Microsoft describes its Gold Certified Partners as its elite business partners, with the knowledge, […]

Bracknell, September 22, 2010 – The flag of the British Red Cross once again adorned The Royal Berkshire School of Shooting in Pangbourne, as teams from Redwood Technologies and Content Guru took part in a clay pigeon shoot to raise money for the international relief organisation. The shoot was followed by a lunch and fund-raising […]

The flag of the British Red Cross once again adorned The Royal Berkshire School of Shooting in Pangbourne, as teams from Redwood Technologies and Content Guru took part in a clay pigeon shoot to raise money for the international relief organisation. The shoot was followed by a lunch and fund-raising auction. “We have supported this […]


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Bracknell, September 9, 2010 -The Carphone Warehouse is the largest independent mobile retailer in Europe, selling more than 7,000,000 units every year. With 20% market share and 6% year including their rapidly increasing Smartphone range on year growth, it is one of the best known success stories in British retail. Smartphones pushing service levels due […]

Bracknell, July 23, 2010 – The versatility, speed and capacity of RTInstantBilling enables service providers, virtual network operators and carriers to introduce competitive new services, while ensuring strong cashflow. It can be deployed within mobile, fixed-line, fixed wireless and packet-switched networks, making it ideal for all Next Generation Network services. For example, it provides billing  […]

Bracknell, June 3, 2010 – Joanne Stokes, Development Director for the Berkshire Community Foundation, explained that funds of this kind get additional government backing. “Through the Grassroots Grants scheme, the government will match donations pound-for-pound,” she says. “It’’s an excellent way for us to double the benefit we gain from corporate sponsors like Redwood Technologies.” […]

Bracknell, March 23, 2010 – Prisoners are allocated PINs when they are   admitted into the service, and can purchase call credit with their cash allowances, known as “canteen” money. Phones are installed on each landing and prisoners are allowed to phone the numbers they have registered with the system whenever they have the opportunity to […]

Bracknell, February 17, 2010 – The DNX-500 blends scalability and future-proofing with backwards software compatibility that can substantially extend the life of existing Redwood deployments. It incorporates VoIP and PSTN functionality, making it ready for the accelerating move to IP and the Next Generation Network, while still supporting the full portfolio of existing Redwood applications […]

Bracknell, October 30, 2009 – The Director General of the Confederation of British Industry (CBI) visited Redwood’s UK headquarters in Bracknell in October. Richard Lambert met Redwood Directors Sean and Martin Taylor to discuss ideas for innovation strategies to help the UK out of recession. The CBI is the UK’s top business lobby organisation. Its […]

Bracknell, 5 October 2009 – The sound of gunfire is often to be heard where the flag of the British Red Cross is flying. For once, however, the blasts of the barrels and the whiff of cordite were welcomed, as teams from Redwood and Content Guru took part in a fund-raising clay pigeon shoot for […]

Bracknell, 5 October 2009 – Unified Communications and SaaS hosting are the key themes of the Redwood exhibit at ITU Telecom World in Geneva. They are solutions for organisations looking beyond the credit crunch to the new globalised economy. “We are seeing signs of a leaner, more specialised approach to infrastructure services,” says Martin Taylor, […]

Bracknell, August 10, 2009 — A leading international utility company is using STORM to deliver an innovative customer service improvement in the UK. STORM LOSS (Loss of Supply Service) is a suite of inbound and outbound services developed specifically for utilities and service providers. It is designed to reduce pressure on contact centres when there […]

Bracknell, August 10, 2009 — Redwood Technologies has been confirmed as an Affiliate member of the Cisco Technology Developer Program (CTDP). The program ensures that members’ products and technologies have verified interoperability with Cisco platforms, follow strict design and manufacturing standards, and offer exciting new capabilities for Cisco joint customers. It is a crucial stage […]

Bracknell, August 10, 2009 — National Rail Enquiries handles more than 450,000 enquiries every day, with more than 14 million calls to its call centres every year. Its service is vastly complex, giving people the ability to plan train journeys that could involve anything from a simple trip between stations, through to a series of […]

Bracknell, May 20, 2009 — It’s not every day that the Prime Minister invites you to breakfast. But for Sean Taylor, Managing Director of Redwood Technologies, the invitation to step through the world’s most famous front door came as part of a Government consultation programme with the Confederation of British Industry (CBI). Sean was among […]

May 20, 2009 — Redwood Technologies announced today that Technology Marketing Corporation (TMC) has named RedCentrex IP Centrex as a recipient of a 2008 Communications Solutions Product of the Year Award. RedCentrex, Redwood’’s latest IP Centrex solution, is a completely new product designed to revolutionise telephone networks. It gives the user total control over system […]

February 16th 2009 – As the growth of Web 2.0 kicks into high gear, Deutsche Telekom is working at the leading edge of its development. The company’s Helios Project is making some of its key services, such as voice, messaging and authentication, available to developers for use in their web-based applications and services. Redwood solutions […]

February 9th 2009 – Redwood Technologies has achieved Microsoft Gold Certified Partner status. Gold Certified Partners represent the highest level of competence and expertise with Microsoft technologies, and have the closest working relationship with Microsoft. For Redwood’s partners and customers, the certification is an assurance that the company has the competencies and in-house skills to […]

January 19th 2009 – The Right Honourable Andrew MacKay, MP for Bracknell, visited the Redwood Building in January. Mr MacKay met Martin Taylor, Sales and Marketing Director for Redwood, at a regional business networking event, and expressed interest in finding out more about one of the fastest-growing businesses in his constituency. Mr MacKay was welcomed […]

January 12th 2009 – Meetings have long been one of the banes of business life. Unless they are well-managed and sharply relevant, they can consume productive time and drain cash, especially if people have to travel long distances to attend. For Storage-as-a-Service giants Iron Mountain, audioconferencing represented a compelling opportunity to reduce the time, money […]

Redwood receives two 2007 Product of the Year Awards from Communications Solutions™ magazine Bracknell, 20th December 2008 The past twelve months have seen the successful launch of Redwood’s innovative network-based call recording software, RedRecorder, and the global rollout of the company’s industry benchmark RedResponse Mass Calling consumer interaction solution. Now the highly respected US publication […]

12 August 2008 BRACKNELL COMPANY NAMED A REGIONAL WINNER IN HSBC START-UP STARS AWARDS A Bracknell business that runs an interactive communications platform company, has outperformed hundreds of entrepreneurs and been named a Regional Winner in the 2008 HSBC Start-Up Stars Awards. The national contest, now in its eighth year, is designed to seek out […]

HSBC Group in the UK has invested in Redwood’s award-winning RedMatrix conferencing system, and the RedRecorder call recording application. The applications run on a new Redwood DNX-1200 platform installed at the Group’s Canary Wharf headquarters. With 10,000 offices in 83 countries, and 128 million customers worldwide, HSBC is one of the best known of the […]

RedRecorder™ and RedResponse® Mass Calling both Honoured for Outstanding Contributions to the IP Communications Industry Bracknell, 22nd April 2008 The past twelve months have seen the successful launch of  Redwood’s innovative network-based call recording software, RedRecorder, and the global rollout of the company’s industry benchmark RedResponse Mass Calling consumer interaction solution. Now the highly respected […]

RedResponse™ Honoured for Outstanding Contributions to the Internet Telephony Industry Bracknell, 2 April 2008 – Following the successful launch of RedResponse™, and its immediate success in providing high volume voice and mobile data services for broadcasters, carriers and consumer brand owners, Redwood is pleased to announce that its  flagship software solution has been named Product […]

It’s easy to see the appeal of keeping the Internet in your pocket. As well as being easier to carry around than a computer, the small screen of a mobile phone offers a quick and hugely convenient source of information in scenarios such as on a crowded bus or on train journeys. More and more […]

Founded in 1961, CYTA (Cyprus Telecommunication Authority) provides, maintains and develops a full range of telecommunications services, telephony (fixed and mobile), Internet, digital and interactive television, both in Cyprus and overseas. A number of national and local media companies in Cyprus, mainly TV stations and CYTA’s television network, miVision, use televoting as an integral part […]

O2 is one of Germany’s leading mobile perators, offering a full range of mobile, broadband and content services. Combined with parent company Telefónica, the joint entity is the world’s largest telecom operator outside of China, with more than 212 million customers. The company is continually developing new products and services to grow its customer base. […]

Redwood’s state-of-the-art statistics package, RedView, continues to lead the field by offering advanced real-time campaign monitoring and fully auditable winner selection services. In the current climate of uncertainty surrounding phone-in competitions operated by the big broadcasters, RedView will come as a breath of fresh air. Fully auditable and easily accessible, yet completely secure, the product […]

London Central Communications Ltd (LCC), a leading provider of communications systems in London, has purchased a Next Generation Network (NGN), state-of-the-art solution from Redwood Technologies to enable them to provide powerful and differentiated telecommunications services to their customer base. LCC’s requirement was a fully integrated, flexible IP and TDM softswitch, which could support the expansion […]

28 November 2007 – Telecoms giant British Telecommunications plc (BT) has chosen Redwood’s best-in-class RedAlert service for the rapid distribution of alerts and information for its mission-critical clients. Redwood’s tried and tested multi-media solution can easily handle massive alert volumes for distribution to millions of recipients in a short space of time. The array of […]

After the successful launch of iPath™ in 2006, Redwood is pleased to announce its next generation soft phone has now been awarded Product of the Year by one of the USA’s leading telecommunications publications, Communications Solutions. Designed to aid the transition to IP Centrex technology, increase productivity and improve the user experience, iPath has fulfilled […]

In a move that is already whipping up waves in the UK Premium Rate Services industry, hosted services specialist and Redwood client, Content Guru has commenced rollout of its STORM (Services for Television, Online and Radio Media) platform. Aimed squarely at the UK’s burgeoning Call TV market, STORM’s network of Redwood DNX®-1200 communications servers provides […]

As one of the most popular events in the international sporting calendar, the FIFA World Cup provides an execeptional foundation for a range of lucrative promotional media services. An innovative example comes from KPN Telecom NV, the largest telecommunications company in the Netherlands. Celebrity Commentary KPN provided a live broadcast service during each of the […]

REDWOOD AWARDED PRODUCT OF THE YEAR RECOGNITION FOR ITS LATEST REDMATRIX® CONFERENCING SOLUTION 17 May 2006 – Redwood Technologies, the UK’s leading provider of converged services solutions, is delighted to announce that the latest version of its RedMatrix conferencing product has been selected for a ‘Product of the Year’ award by Communications Solutions, one of […]

Leading Dutch Telecommunication Company Boosts Systems for High-Performance, Reliable Solution “With this system, based on Microsoft technology, we can handle more calls concurrently to a factor of one and a half. The ability to handle 50 per cent more calls equals 50 per cent more revenue.” Joop van der Wijngaard, Manager, Voice, KPN Dutch telecommunications […]

9 March 2006 – Redwood Technologies, the leading provider of Converged Services and IMS solutions, is delighted to announce that The Carphone Warehouse has upgraded its front line UK contact centre interface to Redwood’’’’s award winning DNX®-1200. Set up in 1989, The Carphone Warehouse, trading as The Phone House internationally, is the world’’’’s leading independent […]

11 January 2006 – Now compatible with the Next Generation Network architecture, Redwood’s newly launched RedMatrix v4.03 takes the capabilities of its conferencing platform to a new level. The RedMatrix platform combines flexible conference configuration options with powerful real-time management, co-ordination and reporting tools. The package supports multiple, simultaneous conferences, in a controlled and scalable […]

11 January 2006 – Incorporating the broadest range of service statistics to date, the new look RedView V4.00.01 allows operators and Service Providers to review and analyse even more data than ever. RedView provides both historical and real-time statistical information for RedResponse, the mass calling application used by some of the world’s largest carriers. Statistics […]

KPN Telecom, the largest telecommunications company in the Netherlands, set new mass calling records during the recent televoting campaign for ‘Domino Day’, an event that set a new world record itself – in domino toppling. The television broadcasting of Domino Day on 12th November showed a world record 3,992,397 dominoes toppling. During the two hour […]

August 2005 – Formed in December 1997, Maltacom plc is the leading telecommunications operator for the islands of Malta, Comino and Gozo. The company provides telecommunications services to the Maltese population of close to 400,000 people and 1.2m annual tourists. Redwood has recently completed a major system upgrade and expansion programme for Maltacom’s Easyline prepaid […]

August 2005 – The Voice over Internet Protocol (VoIP) market has experienced exponential growth over the past five years, moving from a technology that many doubted would be applicable to mainstream applications, to forming a key component of what most now believe to be the future of telecommunications – packet switched networking. VoIP is expanding […]

August 2005 – The public payphone service is of vital importance to communities all over the world. Whilst many people still rely on the service as their only access to telephones, vast numbers of fixed line subscribers and mobile users also view the service as a vital adjunct. Despite this, the reliability of public payphones […]

July 2005 – Redwood Technologies, a leading international provider of communications solutions for Value Added Network Services and Next Generation Networks, is pleased to announce that its latest Version 5 RTPerformer core operating system now includes a comprehensive implementation of leading IN standards for fixed and wireless networks. RTPerformer is the kernel software at the […]

19 May 2005 – Redwood Technologies, the UK’s leading provider of Value Added Services equipment, is pleased to announce that its latest softswitch platform, the DNX-1200, has been selected for a ‘Product of the Year’ award by Communications Solutions, one of the USA’s leading telecommunications publications. Rich Tehrani, President of TMC and Group Publisher of […]

The suitability of the product was established following stringent verification testing undertaken during February and March 2005. Certification of Conformance was awarded by a Public Certified Expert of the Chamber of Industry and Commerce, Berlin . This is the latest in a series of international approvals for Redwood. In Germany, the company has already gained […]

25th March 2004 – Redwood Technologies, the leading provider of Value Added Network Services equipment, is pleased to announce the arrival of its latest industry award, for optimising carriers’ networks. Presented by the highly regarded US magazine Communications Solutions, the Product Of The Year Award highlights the strength of Redwood’s Value Added Services solutions, running […]

16 March 2004 – Redwood Technologies, the leading provider of Value Added Network Services equipment, is pleased to announce the launch of its latest intelligent switching platform and communications server, the Digital Network Xchange™ DNX-1200. Developed to service carrier and ASP markets, the new platform offers increased reliability and resilience, further extending the standards set […]

16 March 2004 – Redwood Technologies, the leading provider of Value Added Network Services equipment, is pleased to announce that Africa’s largest prepaid system is commissioned and live at Nigerian Telecommunications Ltd (Nitel), the incumbent telco in Nigeria. Based entirely on Redwood’s RedRouter prepaid solution, the system allows Nitel to convert residential subscriber landlines to […]

16 March 2004 – Redwood Technologies, the leading provider of Value Added Network Services equipment, is pleased to announce the launch of RedRouter v4.03, the latest version of its prepaid services application for IP and telephone networks with a new record on demand capability. RedRouter is one of the world’’s leading prepaid products. Its scalable, […]

2 February 2004 – Redwood Technologies, the leading provider of Value Added Network Services equipment, today announced that Nigerian regional telco Rainbownet Limited has selected Redwood’s multi-media, multi-service platform, the DNX®-1100, to provide local exchange switching and billing for its Fixed Wireless Access (FWA) subscriber network. Enugu-based Rainbownet, already a well-known Internet Service Provider in […]

Berkshire, 28 September, 2003 – Redwood Technologies, the leading provider of Value Added Network Services equipment, is pleased to announce that the company has been accepted as an approved supplier of recording equipment for UK Premium Rate Services, by the Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS). ICSTIS is the […]

Redwood Technologies is delighted to announce that it has relocated its UK headquarters to specially designed premises. The move is designed to help Redwood cater for the huge growth that it has undergone over the past five years. The company was recognised by the Deloitte Touche Tohmatsu European Technology Fast 500 Awards as one of […]

Berkshire, 1st December 2002 – Redwood”s latest DNX-1100™ Intelligent Switch has now been approved for interconnection with the Deutsche Telekom network for indirect access (1xxx) services, prepaid calling card and freephone services. This is the latest in a series of international approvals for Redwood”s communications server platform. The new Deutsche Telekom approval for ETSI-ISUP, in […]

Vehicle fleet owners and managers can now have position reports spoken back to them. Berkshire, 29th August 2002 – TRACKER Network (UK) Ltd, providers of fleet management and stolen vehicle tracking systems have selected Redwood Technologies, a leading supplier of technology for Enhanced Communications Services, to provide a tailor-made interactive voice response (IVR) platform to […]

Berkshire, 1st May 2002 – Redwood Technologies, the leading supplier of enhanced communication services, today announced that Carphone Warehouse Services (CPWS) has chosen Redwood”s DNX -800 platform to provide the telephone payment service for Fresh, the Virtual Mobile Operator (VMO). The VMO, which is a separately branded subsidiary of Carphone Warehouse, has developed a service […]

Web Provisioning Interface Gains Award for Innovation Berkshire, 13 March 2002 – Redwood Technologies, the leading supplier of enhanced communication services, today announced that its RTStudio™ web provisioning interface has been selected for the prestigious Product of the Year 2001 award by the US magazine, Communications Solutions. RTStudio is the web- based management tool for […]

Berkshire, 21 January 2002 – Redwood Technologies, a leading European supplier of enhanced communication services, has been named as one of the winners in this year’s Deloitte & Touche London and South East Technology Fast 50 Programme. Deloitte & Touche are looking for this year’s fastest growing technology companies in seven regions throughout the UK […]

Automated celebrity voicemail greetings for mobile phones Berkshire, 19 November, 2001 – Redwood Technologies, the leading supplier of enhanced communication services, today announced that i-Net plc, the next generation telecoms company, has chosen Redwood’s latest high-density DNX™ 5000 CompactPCI platform to provide an automated celebrity voicemail greeting service. When the service goes live in the […]

CTI platform integrates voice and data systems for Panasonic’s Desktop Telephony Assistant. Berkshire, 20 March 2001 – Panasonic has chosen Berkshire-based voice processing specialists, Redwood Technologies as its first outsourced UK software based partner to develop their Desktop Telephony Assistant (DTA) application. Redwood Technologies, a specialist in telecommunications systems and technologies for intelligent network service […]

Berkshire, July 2000 – Redwood’s INX™ platform has now been approved for connection to the BT network for freephone and indirect access (1xxx) services. The approval for connection will benefit OLOs (other licensed operators) requiring direct interconnection to the BT network using Signalling System #7 (C7). In gaining this approval, Redwood joins a select group […]

Berkshire, July 2000 – As part of its policy of continuous product development, Redwood has announced Release 4 of RedSelector, its high capacity intelligent switching and billing platform designed for network operators, airtime resellers, and providers of Value Added Network Services. “The new version is the result of feedback analysis from a range of telcos, […]

Berkshire, May 2000 – In 1999 Pakistan’s incumbent telco, Pakistan Telecommunications Company Limited (PTCL), announced that it would be awarding three licences to new carriers to enable expansion of international calls from the country. One of the successful applicants for a licence was Interconnect Pakistan (Pvt) Ltd. They have set up a prepaid calling card […]