Powering Success in Worldwide Communications
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Founded in 1993, Redwood Technologies is one of the world’s most innovative providers of solutions for Converged Services and Next Generation Networks. The company offers a range of Value Added Solutions for IP and TDM networks. Scalable to millions of users, Redwood’s award-winning DNX®/INX™ platform can be configured to produce a hugely versatile range of communications services, such as: softswitching, media gateways, time and event based billing, prepaid communications, SMS, protocol conversion (SIP, SS7, E1/T1, H.323, V5.2, analogue), unified and instant communications, conferencing, contact centres, Interactive Voice Response, premium rate, Text-To-Speech, Personal Numbering, mass calling/televoting, predictive dialling, call recording, freephone routing and cellular gateways. To date, Redwood has installations at over 1,000 sites in over sixty countries worldwide. Clients include fixed and mobile carriers, ISPs, ASPs, large enterprises and OEMs. |
Double Haul – Redwood receives two 2007 Product of the Year Awards from Unified Communications® magazine
PRESS RELEASE
RedRecorder™ and RedResponse® Mass Calling both Honoured for Outstanding Contributions to the IP Communications Industry
Bracknell, 22nd April 2008 –
The past twelve months have seen the successful launch of Redwood’s innovative network-based call recording software, RedRecorder, and the global rollout of the company’s industry benchmark RedResponse Mass Calling consumer interaction solution.
Now the highly respected US publication Unified Communications has recognised both in its newly-announced 2007 Product of the Year Awards.
With RedRecorder, Redwood provides the complete answer to today’s multi-channel call recording requirements, including inbound and outbound operation across multiple client locations, plus online streaming and download tools and several key regulatory approvals.Cutting edge options include automated word spotting and tone of voice analysis.
RedResponse Mass Calling has already established itself as the most complete mass calling system on the market, providing converging inbound and outbound communication on a single platform. Including fully integrated IVR, SMS, VoIP and Red Button interaction, allied to unsurpassed database integration and ease of use, RedResponse Mass Calling delivers personalised mass communication for the next generation of media and online marketing applications. more >>
Redwood receives 2007 Product of the Year Award from Internet Telephony
PRESS RELEASE
RedResponse™ Honoured for Outstanding Contributions to the Internet Telephony Industry
Bracknell, 2 April 2008 – Following the successful launch of RedResponse™, and its immediate success in providing high volume voice and mobile data services for broadcasters, carriers and consumer brand owners, Redwood is pleased to announce that its flagship software solution has been named Product of the Year by the prestigious US publication Internet Telephony.
RedResponse’s class-leading interactive voice response and mobile data applications provide the optimal combination of live answering and next-generation automation. Where RedResponse is complementing live answering, either in contact centre or distributed IP-enabled environments, it can also function as a feature-rich Communications Server, providing integrated services for desktop applications.
In combination with Redwood’s multi-award-winning DNX media server platform and softswitch, RedResponse provides the complete solution to even the most complex and highest volume requirements. RedResponse was designed from the outset to provide the most flexible and robust services environment for both Internet Protocol and conventional mobile and fixed networks, with comprehensive yet intuitive application development tools designed for non-technical users. read more>>
Recharging the O2 Network
O2 is one of Germany’s leading mobile perators, offering a full range of mobile, broadband and content services. Combined with parent company Telefónica, the joint entity is the world’s largest telecom operator outside of China, with more than 212 million customers.
The company is continually developing new products and services to grow its customer base. In 2007, O2 in Germany saw its most successful Q3 in terms of new subscribers, as a direct result of new initiatives and propositions.
One of the most recent initiatives set up by O2 (Germany) Service GmbH is a mobile phone credit recharging service, developed for new brand FONIC, which distributes its services via different sales channels (e. g. supermarkets).
The FONIC service runs on Redwood’s award-winning IVR platform and allows customers to top up their mobile phone by dialling a dedicated short code and following the simple instructions on the IVR prompt menu. After confirming their choice of credit, the top-up is initiated and the respective charge is made to the customer’s bank account. FONIC customers are also able to send an SMS to the same dedicated short code, in order to automate a top-up of €10. Top-ups are confirmed with a notification SMS. read more>>
Upgraded Televoting at Cyprus Incumbent
Founded in 1961, CYTA (Cyprus Telecommunication Authority) provides, maintains and develops a full range of telecommunications services, telephony (fixed and mobile), Internet, digital and interactive television, both in Cyprus and overseas.
A number of national and local media companies in Cyprus, mainly TV stations and CYTA’s television network, miVision, use televoting as an integral part of their format. During a televised series or special event, such as the Eurovision Song Contest, CYTA handles hundreds of thousands of calls from viewers, on top of the standard voice traffic.
In order to handle the huge bursts of service demand from users, CYTA has implemented Redwood’s RedResponse solution – the technology behind some of the largest mass calling systems in the world, with well-known deployments including the telephone voting systems used for shows such as Big Brother, Who Wants To Be A Millionaire? and The Eurovision Song Contest. read more>>
Technology Focus: Mobile Internet - Data on the Move
It’s easy to see the appeal of keeping the Internet in your pocket. As well as being easier to carry around than a computer, the small screen of a mobile phone offers a quick and hugely convenient source of information in scenarios such as on a crowded bus or on train journeys.
More and more companies are picking up on the Mobile Internet trend and creating bespoke made-for-mobile web pages. Popular information and entertainment downloads include ringtones, games, horoscopes, music, real-time news and travel information, all delivered directly to the mobile phone at the touch of a button, from any location.
In order to cater for the huge surge in mobile downloads, leading-edge equipment is of paramount importance to carriers and Service Providers. Implementation of Mobile Internet requires expertise and experience with many different networks and protocols, so that the convergence can encompass existing infrastructure and grow to meet the increasing demand for access.
In order to cater for the increasing demand in Mobile Internet Services, Europe’s largest interactive mass media platform STORM, has rolled out a range of new service capabilities. read more>>
