Powering Success in Worldwide Communications
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Founded in 1993, Redwood Technologies is one of the world’s most innovative providers of solutions for Unified Communications and Next Generation Networks. The company offers a range of Value Added Solutions for IP and TDM networks. Scalable to millions of users, Redwood’s award-winning DNX®/INX™ platform can be configured to produce a hugely versatile range of communications services, such as: softswitching, media gateways, time and event based billing, prepaid communications, SMS, protocol conversion (SIP, SS7, E1/T1, H.323, V5.2, analogue), unified and instant communications, conferencing, contact centres, Interactive Voice Response, premium rate, Text-To-Speech, Personal Numbering, mass calling/televoting, predictive dialling, call recording, freephone routing and cellular gateways. To date, Redwood has installations at over 1,000 sites in over sixty countries worldwide. Clients include fixed and mobile carriers, ISPs, ASPs, large enterprises and OEMs. |
National Rail Enquiries: the right kind of STORM
Bracknell, August 10, 2009 — National Rail Enquiries handles more than 450,000 enquiries every day, with more than 14 million calls to its call centres every year. Its service is vastly complex, giving people the ability to plan train journeys that could involve anything from a simple trip between stations, through to a series of different journeys across the country, spread across days or even weeks. More...
Cisco Approval for Redwood
Bracknell, August 10, 2009 — Redwood Technologies has been confirmed as an Affiliate member of the Cisco Technology Developer Program (CTDP). The program ensures that members’ products and technologies have verified interoperability with Cisco platforms, follow strict design and manufacturing standards, and offer exciting new capabilities for Cisco joint customers. More...
How a Utilities LOSS becomes a customer’s gain
Bracknell, August 10, 2009 — A leading international utility company is using STORM to deliver an innovative customer service improvement in the UK. STORM LOSS (Loss of Supply Service) is a suite of inbound and outbound services developed specifically for utilities and service providers. It is designed to reduce pressure on contact centres when there is a loss of supply, and to help organisations offer a more proactive service. More...
