- Case Studies
With storm®, you’ll access a best-of-breed flexible, integrated multi-channel communication management system and your customers can benefit from increased efficiency and organization.
Example resellers and Business Process Outsourcing partners
Communications technology has progressed at an unprecedented rate this millennium: through social media advances, artificial intelligence, automation, and streamlined voice and video messaging. However, these disparate forms of communication have developed largely in isolation.
storm provides you with an integrated solution to consumers’ rising expectations of specialist contact through the new WWW:
- Wherever they are
- Whenever the time
- Whatever channel they may be using.
Through our platform, you’ll be able to provide a software solution capable of matching the expectations of a rapidly evolving market.
CASE STUDY: SODEXO
Sodexo is the world’s 19th largest employer, offering a wide range of facility services globally, designed to improve the quality of life for customers across multiple sectors. In the hugely competitive services and facility management sector, customer service and the effective connection of people to information is vital. Sodexo turned to the storm platform’s range of Customer Engagement capabilities to help meet these challenges.
“Sodexo are a world leading provider of Quality of Life services. A key part of this is ensuring that our communications meet the needs and expectations of our customers and colleagues on an ongoing basis.
“storm met our technical needs without exceeding our financial requirements. Since then, the platform’s flexibility has enabled us to make continuous service improvements ourselves. We have also worked in partnership with the storm team to enhance our service, including a number of upcoming integrations.”
Leroy Zebeda, Manager Facility Service Desk at Sodexo