Case Study : TUI Travel

TUI, the world’s largest holidays provider, has a Specialist Holiday Group (SHG) that manages its exotic and luxury brands. SHG had to move one of its two main office locations to a new site, relocating 300 staff and their phone numbers. SHG had to find a system that allowed a smooth and speedy transition just before Christmas.

With storm®, phone numbers were ported and agents were routed to the new sites at the click of a mouse, ensuring business continuity during the Christmas rush and connecting their phones to a telephony platform with 99.999% guaranteed uptime.

“We were faced with the logistical problem of moving offices while making sure that customers and agents could still get through on the phone during the Christmas rush. We chose the storm platform because it gives us complete control over our telephony estate, enabling us to re-route our numbers at the click of a mouse. In addition, SIP Trunking has helped us achieve cost savings relative to our old ISDN infrastructure, as well as providing us with a platform for enhancing our communications with new IP capabilities going forward.”

Nigel Smith, IT Director, Specialist Holiday Group, TUI Travel.


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