Case Study : Star Case Study
NGware provides the basis for Star’s cloud voice offering, from number management to enterprise grade PBX and contact center services. By leveraging a partner and platform with more than 6 years of experience running mission-critical cloud communications services, Star can sell with the confidence that their technology has best-in-class features and 99.999% reliability.
“We were faced with the challenge of differentiating our business in a highly competitive market, in which many companies are selling services based on the same few suppliers’ technology. NGware has enabled us to challenge this model. It has given us a best-in-class feature set with which we can create our own intellectual property, rather than relying on a vendor to innovate on our behalf. This lets us focus on our core business—selling solutions and creating value for customers. Now, our conversations focus on value first, with cost being a secondary concern.”
Steve Eveleigh, Product Manager — Unified Communications, Star
Intuitive real-time interfaces enable Star’s administrators to make changes instantly, reducing overheads for service management and helping them offer rapid, bespoke service.
NGware gives Star’s customers reliable access to a rich array of functionality, including Interactive Voice Response and enterprise-grade Cloud PBX services on a platform with 99.999% availability.
An online provisioning portal enables Star’s sales colleagues to place orders in a quick and straightforward manner, making it easy to get new customers live on the platform.
The highly flexible range of functionality provided by the NGware platform gives Star the freedom to create its own intellectual property, enabling it to appropriately service its target markets.