Case Study : St Albans City and District Council


St Albans City & District Council is the second-largest local authority in the UK county of Hertfordshire, delivering services to more than 140,000 citizens across 20 local wards. With an increase in visitor volumes during busy holiday seasons and additional pressure on the council to maintain high citizen service levels, the Council's citizen- facing communications estate struggles to handle the huge increase in demand.

Content Guru and Northgate Public Services provided a cloud-based solution for St Albans City & District Council, deploying a contact center and unified communications solution on the storm® Communications Integration™ platform. The platform allowed St Albans to rapidly phase out its legacy PBX estate and connect all staff to the cloud contact center solution via IP.

“For St Albans City & District Council, Northgate Public Services and Content Guru were able to decommission the existing PBX infrastructure and eliminate line rental fees and expensive ongoing maintenance costs across multiple sites, improving inbound and outbound communications and citizen satisfaction levels. The Council needed to quickly consolidate its communications estate and upgrade its ageing PBX systems. We were able to achieve this through the cloud model of storm. St Albans proved an excellent pathfinder project for the storm partnership between Northgate Public Services and Content Guru.”

Caroline Croft, Client Services Director, Northgate Public Services


To learn more, please submit your details below in order to download our case study:

Download the St Albans City and District Case Study

Every now and then we would like to send you information that delivers, develops and promotes our products and services. Submitting your details tells us that you agree to this and that you also agree to our privacy and cookies policy. You can opt out of these communications at any time.