Case Study : Northgate Public Services
Northgate Public Services (NPS) delivers services to every police force and every NHS hospital in the UK, working with over 400 local authorities, as well as social housing providers both in UK and internationally. NPS was required to deliver a wide range of cutting-edge technology within a very tight budget and timescale.
storm®’s modular, pay-as-you-go approach provided NPS the ability to deliver market-leading technologies to organisations on a timescale to suit all budgets, while the service builder helps us to deliver projects at an unrivalled speed.
“When we came to look for a replacement solution for our service desk contact centre in Wynyard our requirements were complex, reflecting the multiple simultaneous targets we need to meet. We were immediately impressed by storm’s reporting functions and intuitive service builder, which enabled us to hit these targets while connecting and improving our range of services to an unprecedented degree. We were so pleased with the advanced functionalities and painless transition that the storm platform offered us that we now use it for three of our own contact centres, as well as in multiple embedded locations across the country.”
Andrew Morris, Head of Customer Services and Service Management, Northgate Public Services
storm’s cloud-based nature provided NPS a seamlessly transition from their former solution and location, saving them enormous disruption.
storm’s dashboard provided real-time and historical reporting, showing the performance of users at all levels.
NPS rapidly met the department’s need for a secure payment system through storm’s Payment Card Industry Data Security Standard (PCI-DSS) compliant payment system.