Case Study : Moneypenny
storm® provides Moneypenny with the intuitive tools it needs to set up new services and connect clients to PAs quickly. When additional phone lines are required, storm enables Moneypenny to obtain new SIP trunks and increase capacity at 60% of the cost of the previous provider. Meanwhile, the underlying 99.999% resilience of the platform helps to protect both Moneypenny and its clients from disruption to mission-critical services.
“In a rapidly expanding business like ours, on-boarding large numbers of new clients each month without compromising our standards of service can be a challenge. Moneypenny is entrusted with thousands of mission-critical calls every day, and ensuring that each and every one is handled promptly and professionally is of paramount importance to our business. Thanks to storm, we are now able to provide services faster than ever before, whilst the platform’s resilience helps to ensure that absolutely no calls are dropped. This has allowed us to serve our clients better and offer more flexibility to our own team.”
Oliver Kelly, IT Manager, Moneypenny
Integration with the storm platform means that numbers can be routed instantly through Moneypenny’s own interfaces saving its workers hours of valuable time each month.
Additional SIP trunks can be deployed rapidly to provide Moneypenny with the extra capacity required to on-board new customers and at a cost 40% lower than the previous provider.
storm routes all inbound Moneypenny calls to the most appropriate PA across the business. The platform’s 99.999% availability and built-in DR ensures no mission-critical calls are dropped.
storm provides Moneypenny with access to a rich portfolio of value-added services in the cloud. The business currently has plans to expand its service to offer call recording for clients in the legal sector.