Case Study : G4S
G4S is the largest security provider in the world and the largest employer on the London Stock Exchange, with over 657,000 employees and operations in more than 125 countries. As the world leaders in security, G4S needed to optimize both the confidentiality and the efficiency of this process, without causing disruption to its operations.
To minimize disruption to G4S’ existing processes, Content Guru provided them with a three-phased solution. The storm® platform enabled G4S’ customers to place orders using its fully automated service, without having to come in contact with an agent, reducing the risk of human error.
“As the world’s biggest security brand, it’s critical to G4S’ operations that it continually optimises its processes, since any leak of confidential information could put large sums of money, and even lives, at risk. However, such a massive business also needs to operate efficiently. storm’s three-phased solution gave G4S the flexibility to migrate to a cloud model for cash ordering. Its carrier-grade data centers and ISO27001 and PCI accredited operations mean we can be comfortable allowing the platform to interface securely with our own systems, eliminating human error and accelerating the entire process.”
Michael McDermott, IT Project Manager, G4S Cash Solutions.
storm® provides integration with G4S’ CRM system.
Creating an Interactive Voice Response (IVR) using storm® FLOWTM.