Case Study : Down District Council

Down District Council (DDC) is the second largest district council in Northern Ireland, with a population of 68,000. It aims to achieve 80% citizen satisfaction across all the services it delivers. DDC faced the challenge of delivering service enhancements whilst cutting its spending. It required a new communications solution to help them provide a better experience for citizens, with the flexibility and scalability to handle future developments.

The storm® platform provided DCC with a cloud-based private branch exchange (PBX) solution for their new headquarters, making it much easier for DDC to configure its communications.

“In anticipation of the upcoming transformation of the landscape of local government in Northern Ireland, we need to make sure we are properly prepared for the challenges ahead. With a significant investment required for the facilities at our new headquarters, we had to look for ways to keep as much capital as possible available, whilst taking opportunities to reduce our operating cost. storm‘s cloud unified communications solution enables us to become more efficient in the way we collaborate, and makes it easier for citizens to get to the service they need. It also means we will be better able to share services with other councils while respecting the fact that every local community has a unique set of needs.”

Councillor Mickey Coogan, Chairperson, Down District Council


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