Case Study : Content Guru Office Move
To support its rapid growth, Content Guru (CG) needed to quickly relocate its UK operations to larger premises. As the service provider behind storm®, CG provides support services that thousands of end-user organizations depend on. Customers running mission-critical services in sectors such as health, utilities and travel rely on CG’s operations and support teams on a 24/7 basis. CG’s network providers were unable to deliver connectivity to the new offices by the time all staff had relocated. The business was faced with teams spread across two sites, no unified communications network and a need to continue providing high-quality 24/7 support.
CG utilized storm’s capabilities to unify both sites in the cloud and maintain continuous communications during the relocation process.
“We needed to relocate our UK headquarters to new larger premises in a very short timeframe. This had to be done in a seamless manner and it was critical that our 24/7 customer support services were not impacted.
“Unfortunately the telecommunications providers of our dedicated data circuits were unable to deliver circuits to the required timeline. Using storm over the internet meant we were able to continue providing service regardless, with all of our complex routing and other services operating as normal. Although I know how it all works I still can’t help being impressed with storm’s Cloud PBX and Contact Centre services. It’s great being a happy customer of our own products.”
Sean Taylor, Global CEO
storm can scale freely to provide a huge number of extensions and to service any level of demand.
Complex call routing can be rapidly created and easily updated via storm.