- Case Studies
Redwood Technologies Group can provide a range of AI enabled solutions for customer experience operations. Redwood’s brain portfolio aggregates inputs from multiple best of breed AI platforms and optimizes them to help improve our business customer journey. brain automates and streamlines processes, optimizing productivity by augmenting the agent experience.
Redwood Technologies is a specialist in providing multi-tenanted cloud communication platforms into Tier 1 carriers across the globe. Redwood has the knowledge, products and expertize to provide Tier 1 carriers with contact center and unified communications platforms that can be deployed in a carrier’s core network. This allows the carrier to open up a range of additional services to provide on top of its network offering to ensure it can optimize its customer base and open up new sources of revenue. Redwood Technologies differentiates itself within the market by offering a strategic partnership with carriers, establishing presence within the region to support the maintenance of its platforms as well as equipping their sales team with the knowledge on how to sell these new services to customers.
Redwood Technologies can provide best of breed contact center services from the cloud, as a hybrid solution or an on-premise deployment.
Modern consumers demand interaction with contact centers on their own terms, across any devices, from any location, and at any time. Their requests can come through in any volume and across any channel, creating “unstructured demand” – but consumers still expect to be provided with a high-quality, consistent experience, regardless of how they choose to interact.
Redwood Technologies has been developing its own enterprise OEM and hardware products since 1993 with strategic deployments in Federal Government and some of the world’s largest financial intuitions. Our best in class premise based DNX Hardware can be deployed to provide a range of services including;
- Contact Center
- Unified Communications
- Secure Conferencing Command and Control
All services run on the DNX®series of media gateway platform from Redwood Technologies and sits within Redwood’s award-winning RTSinfonia® hardware and software architecture.
Redwood Technologies are specialists in deploying secure communication systems. This includes command and control systems. Redwoods enterprise DNX hardware is deployed by Central Government, financial institutions and prisons to provide security in communication.
All services run on the DNX® series of media gateway platform from Redwood Technologies and sits within Redwood’s award-winning RTSinfonia® hardware and software architecture.
Redwood Technologies can help optimize your business operations by improving internal communications over voice, email, web-chat and video and IM. Redwood Technologies UC product will provide your business with the technology to support your workforce wherever they are. Redwood’s browser based technology means services are available on any device.