storm® has been continually refined to meet customer demands and enhance every interaction customers have with organizations. storm offers an effortless solution to resolving queries without losing the quality of service in the face of unexpected demand.
Today’s customers expect to be able to contact organizations at any time and on their channel of choice. As the number of possible communications channels continues to multiply, it is more difficult for organizations to maintain the same excellent levels of quality.
storm is omni-channel and can seamlessly integrate with third-party systems and legacy infrastructure, ensuring that customers receive personalized, joined-up interactions regardless of how they have chosen to contact organizations.