Local communications technology provider Redwood Technologies has been recognised as a pioneer in the use of Artificial Intelligence (AI) at the Southern Tech 100 Awards.
Redwood was presented with the Best Use of Technology award at the presentation ceremony at Oakley Hall in Basingstoke on 7 March 2019, celebrating its early adoption of AI and machine learning.
The Southern Tech 100 Awards, organised by The Business Magazine, recognise outstanding technology businesses trading in the South of England. Redwood was one of 21 shortlisted businesses across five categories.
Presenting the award, the judges praised Redwood’s passion for its products and innovative use of cutting-edge technology in providing solutions to hundreds of the world’s largest worldwide organisations.
Founded in 1993, Redwood Technologies is part of the Redwood Technologies Group, along with sister company Content Guru Ltd. Its award-winning storm® platform is a market-leading omni-channel cloud contact centre solution that employs intelligent automation to improve the customer experience and better focus resources. storm utilises AI through its ‘Virtual Agent’ chat bot, which acts as an ‘AI employee’ that engages in interactions with customers. These chat bots can free up human contact centre agents to focus on complex cases or those more in need.