NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a major accolade at the European Contact Centre & Customer Service Awards (ECCCSAs). NHS London’s 111 PRM service, which leverages sister company Content Guru’s storm® ASSIST™ technology, was named ‘Silver Winner’ in the ‘Most Effective Improvement Strategy’ category.
The ECCCSAs are the longest established contact centre awards in Europe, recognising exceptional performance in customer service across the region. The awards ceremony took place at the Hilton Park Lane Hotel in Mayfair on Monday 21st November 2016 and saw hundreds of industry professionals attend a gala dinner and after-party. The ceremony was hosted by journalist, newsreader and television presenter Fiona Bruce and there was a special guest appearance from Olympic gold medallist Rebecca Adlington OBE.
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