UK Power Networks has been nominated for the shortlist in two categories at the prestigious European Contact Centre and Customer Service Awards. The shortlist has been drawn up by a panel of expert judges with a wealth of industry experience, and awards exceptional performance in customer service across industries throughout Europe.
The first category, ‘Innovation in Digital Transformation’, reflects UK Power Networks’ work with cloud technology provider, Content Guru, to optimise every stage of their customer journey. As testament to the success of their innovation in digital transformation, the second shortlisting is for the ‘Best Multi-Channel Customer Service’ award.
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