The humble contact centre is rapidly evolving into the multi-channel customer engagement hub. Today’s consumers expect to interact with organisations at any time, from any place, and through any medium—and social networks have become an inescapable part of this mix. Your customers now demand the same levels of service on channels such as Twitter and Facebook as they would expect over voice or email.

Click here to learn how storm® CONTACT:SOCIAL™ incorporates social media into the customer engagement hub, helping organisations to take control of ever-increasing levels of social media traffic.


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June 15, 2016
Category: News