How much easier life would be if you could simply click on a single web page button and instantly connect to an adviser who knows who you are, what you’ve been searching for, your holiday preferences from previous bookings, and what feedback you’ve previously given. And how much better would that customer experience be?

Redwood and Content Guru Director, Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact centre industry.

Read the full article here.

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January 26, 2016
Category: News