The Cloud Communications Council has released its latest Action Report, analysing the maturity of integration between communications and information systems amongst local authorities and addressing concerns around the deployment of cloud technology for secure data. It sets out six key action points which councils can take to optimise how they communicate with citizens and efficiently handle secure data.
This report compiles findings from the Cloud Communications Council’s Spring Forum, held on May 16th, which gathered representatives from 12 different local authorities for a series of discussions on integration and security. The Forum was sponsored by Redwood Technologies’s sister company, Radius Communications, and hosted at the companies’ group headquarters of Radius Court, Bracknell.
Throughout the session, attendees agreed that local authorities can have many siloes of information and isolated communications channels, which makes it difficult to communicate consistently with citizens. Adoption levels of systems and integration was also noted to vary significantly from council to council, with some already using cloud-based data resources to enhance their citizen-facing communications, and others unable to derive value from such systems.
Although councils considered human error to be more of a security risk than system security, internal perceptions of cloud security were still seen to be negative by default, with confusion over governmental legislation cited as a key reason not to migrate services dealing with sensitive data to the cloud.
Martin Taylor, Chairman of the Cloud Communications Council and Director of the Redwood Group, commented:
“The Spring Forum sparked a raft of constructive discussion and provided some genuinely interesting insights into how councils use information to feed communications. This Action Report takes into consideration the kind of issues we examined in the session, and suggests ways for councils to take positive steps in optimising how their communications and information systems interact.
“Cloud is the future for how communications and data are delivered. Initiatives such as the government’s G-Cloud, which has already seen over £200 million spent on the procurement of cloud services for central government and local authorities, represent positive indications that this future is within reaching distance; indeed our Spring Forum attendees were also in agreement that eventual migration to the cloud was inevitable. I hope this Action Report will help local authorities consider ways to expedite this process, and that we can start to see councils embracing the efficiencies that the Age of Cloud can offer.”
The Action Report can be downloaded free of charge at www.thecloudcommunicationscouncil.com. For more details, or to enquire about the August Forum of the Cloud Communications Council which considers the theme of shared services, please contact firstname.lastname@example.org.