Redwood receives two 2007 Product of the Year Awards from Communications Solutions™ magazine Bracknell, 20th December 2008
The past twelve months have seen the successful launch of Redwood’s innovative network-based call recording software, RedRecorder, and the global rollout of the company’s industry benchmark RedResponse Mass Calling consumer interaction solution.
Now the highly respected US publication Communications Solutions has recognised both in its newly-announced 2007 Product of the Year Awards.
With RedRecorder, Redwood provides the complete answer to today’s multi-channel call recording requirements, including inbound and outbound operation across multiple client locations, plus online streaming and download tools and several key regulatory approvals. Cutting-edge options include automated word spotting and tone of voice analysis.
RedResponse Mass Calling has already established itself as the most complete mass calling system on the market, providing converging inbound and outbound communication on a single platform. Including fully integrated IVR, SMS, VoIP and Red Button interaction, allied to unsurpassed database integration and ease of use, RedResponse Mass Calling delivers personalised mass communication for the next generation of media and online marketing applications.
In combination with Redwood’s multi-award-winning DNX® media server platform and softswitch, both RedRecorder and RedResponse Mass Calling are available in resilient network, customer premise and hosted solution formats.
Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions, says "Redwood has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honour their hard work and accomplishments and look forward to more innovative solutions from them in the future."
Martin Taylor, Sales and Marketing Director of Redwood, adds: "Once again, we have been privileged to receive such prestigious industry awards, validating Redwood’’s programme of continuous investment in research & development. Redwood will never cease striving for innovation and performance in all its products, and I hope that we will be contending for highly valued awards such as these for many years to come."
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS and Unified Communications. TMCnet, TMC’’s website, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) www.tmcnet.com
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