RedRecorder™ and RedResponse® Mass Calling both Honoured for Outstanding Contributions to the IP Communications Industry Bracknell, 22nd April 2008
The past twelve months have seen the successful launch of Redwood’s innovative network-based call recording software, RedRecorder, and the global rollout of the company’s industry benchmark RedResponse Mass Calling consumer interaction solution.
Now the highly respected US publication Unified Communications has recognised both in its newly-announced 2007 Product of the Year Awards.
With RedRecorder, Redwood provides the complete answer to today’s multi-channel call recording requirements, including inbound and outbound operation across multiple client locations, plus online streaming and download tools and several key regulatory approvals.Cutting edge options include automated word spotting and tone of voice analysis.
RedResponse Mass Calling has already established itself as the most complete mass calling system on the market, providing converging inbound and outbound communication on a single platform. Including fully integrated IVR, SMS, VoIP and Red Button interaction, allied to unsurpassed database integration and ease of use, RedResponse Mass Calling delivers personalised mass communication for the next generation of media and online marketing applications.
In combination with Redwood’s multi-award-winning DNX® media server platform and softswitch, both RedRecorder and RedResponse Mass Calling are available in resilient network, customer premise and hosted solution formats.
President and Editor-in-Chief Rich Tehrani of Technology Marketing Corporation says that Redwood has "demonstrated outstanding achievement in providing IP communications solutions" and that by winning these awards "Redwood has been identified as leader and as a company who should be called first by anyone seeking the highest quality products and services."
Martin Taylor, Sales and Marketing Director of Redwood, adds: "Once again, we have been privileged to receive such prestigious industry awards, validating Redwood’s programme of continuous investment in research & development. Redwood will never cease striving for innovation and performance in all its products, and I hope that we will be contending for highly valued awards such as these for many years to come."