RedResponse™ Honoured for Outstanding Contributions to the Internet Telephony Industry Bracknell, 2 April 2008 – Following the successful launch of RedResponse™, and its immediate success in providing high volume voice and mobile data services for broadcasters, carriers and consumer brand owners, Redwood is pleased to announce that its flagship software solution has been named Product of the Year by the prestigious US publication Internet Telephony.
RedResponse’s class-leading interactive voice response and mobile data applications provide the optimal combination of live answering and next-generation automation. Where RedResponse is complementing live answering, either in contact centre or distributed IP-enabled environments, it can also function as a feature-rich Communications Server, providing integrated services for desktop applications.
In combination with Redwood’s multi-award-winning DNX media server platform and softswitch, RedResponse provides the complete solution to even the most complex and highest volume requirements. RedResponse was designed from the outset to provide the most flexible and robust services environment for both Internet Protocol and conventional mobile and fixed networks, with comprehensive yet intuitive application development tools designed for non-technical users. RedResponse applications can include everything from mass calling to sales order processing and press campaign response to televoting.
"By earning this award, Redwood has clearly identified itself as a leader, and as a company who should be called first by anyone seeking the highest quality products and services," said Rich Tehrani, TMC President and Group Editor-in-Chief of Technology Marketing Corporation.
Martin Taylor, Sales and Marketing Director at Redwood adds: "We are delighted to receive recognition from such a respected international publication. After such an extensive Research and Development programme in our core IP-based technologies, it is great to see that our user-facing IP software environments are now also being so well received."
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS and Unified Communications. TMCnet, TMC’s website, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)