After the successful launch of iPath™ in 2006, Redwood is pleased to announce its next generation soft phone has now been awarded Product of the Year by one of the USA’s leading telecommunications publications, Communications Solutions.
Designed to aid the transition to IP Centrex technology, increase productivity and improve the user experience, iPath has fulfilled the judging panel’s criteria of vision, leadership and attention to detail, with its host of innovative functionalities. In addition to the more generic softphone features such as call conferencing, call forwarding and presence, iPath offers anamorphic docking, instant filtering, active call group management, call recording and instant messaging: saving valuable space on the desktop as well as time spent on simple functions such as dialling, answering and routing calls.
iPath also offers a rich list of reporting capabilities, allowing businesses to monitor utilisation of the network, whilst offering effective customer relationship management.
Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions, notes: "Redwood has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honour their hard work and accomplishments and look forward to more innovative solutions from them in the future."
Aware that new software can often cause workers to hesitate and lead to lengthy periods of familiarisation, engineers at Redwood have created user-friendly interfaces that can be effortlessly personalised and integrated with well-known programs such as Microsoft Outlook for a superior customer experience. iPath can also be installed and easily configured without administrative help or training due to its user-centred design.
Martin Taylor, Sales and Marketing Director at Redwood adds: "When it comes to softphones, the most important concern for most companies is the functionality of the device. The product has to prove its worth as an alternative to traditional PABX communication. With iPath we’ve unified all the traditional functions of a telephone with the features that people have come to expect from IP Telephony and more, without compromising another equally important area: voice quality."
For more information on iPath, contact a member of the Business Development Team on +44  1344 304344.