REDWOOD AWARDED PRODUCT OF THE YEAR RECOGNITION FOR ITS LATEST REDMATRIX® CONFERENCING SOLUTION
17 May 2006 – Redwood Technologies, the UK’s leading provider of converged services solutions, is delighted to announce that the latest version of its RedMatrix conferencing product has been selected for a ‘Product of the Year’ award by Communications Solutions, one of the USA’s leading telecommunications publications.
Rich Tehrani, President of TMC and Group Publisher of Communications Solutions said: “Each year Communications Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Redwood has demonstrated to the editors of Communications Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”
Redwood’s high performance RedMatrix solution combines flexible conference configuration options with powerful real-time management, co-ordination and reporting tools, providing a complete solution for managed and self-managed conferencing services.
Fully compatible with Next Generation Networks, the latest RedMatrix, v4.03, provides complete support for circuit switched, wireless network calls and VoIP calls, allowing conferees to call in, or be called, wherever they happen to be. The solution additionally incorporates a range of key new features:
Simple and Secure Registration New users register for the RedMatrix conferencing service online or via the Registration IVR menu. Once registered, users can access self-managed conferencing features, subject to the security allowance set by the Operator. User registration details can be sent via SMS.
One Click Instant Conferencing Contacts or contact groups are brought together immediately with the Instant Conference facility. When selected, specified participants are immediately dialled and added in to a conference, providing instant communication.
Outbound Presence Profiles allow conferees to be contacted on different numbers according to pre-set factors such as the time of day, or the day of week. Self-Service IVR Scheduling and SMS Notification Future and immediate conferences can be scheduled easily and conveniently by telephone using the new Scheduling IVR menu. Notification of future conferences can be provided to participants via SMS - ideal for users on the move.
Integration with Microsoft® Technologies RedMatrix allows seamless integration with Microsoft Outlook® and the Microsoft Passport Network, aswell as additional Redwood solutions. These include the award-winning real-time billing engine, RTInstantBilling™, for tariffed access to conferencing features, and the latest rapid message dissemination service, RedAlert™.
Full IP Support and Web Control RedMatrix allows full support for IP calls, including SIP, MEGACO and H.323 call control voice inputs. Conferences can be managed easily and conveniently online with the web-enabled RedMatrix Conference Manager package.
Prepaid Conferencing Integration with Redwood’s prepaid calling card engine allows access to conferencing features via a prepaid card.
Integrated Call Recording Audio recordings and transcripts can be accessed and edited by authorised conferees at any time. Latecomers may catch up with a conference in process by reviewing the recording before joining the conference.
Cost-effective over a wide range of sizes and configurations, RedMatrix provides a complete solution for clients including Mobile Network Operators, fixed line telcos, contact centres, financial services organisations and Application Service Providers.
For further information on RedMatrix, or additional award-winning converged services solutions in the RTSinfonia® product range, please contact Redwood’s business development team on + (0) 1 344 304 344 or firstname.lastname@example.org.
For further information please contact:- Rachel Love T. + (0) 1 344 304 344 F. + (0) 1 344 304 345 E. email@example.com
About TMC® Technology Marketing Corporation (TMC) publishes print magazines: Customer Interaction Solutions and Internet Telephony; digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its website at www.tmcnet.com.