Vehicle fleet owners and managers can now have position reports spoken back to them.
Berkshire, 29th August 2002 - TRACKER Network (UK) Ltd, providers of fleet management and stolen vehicle tracking systems have selected Redwood Technologies, a leading supplier of technology for Enhanced Communications Services, to provide a tailor-made interactive voice response (IVR) platform to add further services to its Communicator product line.
With TRACKER''s new TALK (tracking and location knowledge) service, vehicle fleet owners and managers can now have the location of their vehicles spoken back to them via a touch tone telephone. According to TRACKER this is an invaluable enhancement for owners of smaller fleets or owner drivers, unable to view a monitor, who can now request the visibility of fleet vehicles by calling a telephone number and choosing various options to be spoken back to them. Callers are prompted to enter a vehicle ID and password and can select information ranging from a live update to where a vehicle was at a specified time. Vehicle location is cross-referenced against an Ordnance Survey map.
The service also enables companies to receive updates via an SMS text message service or a pager and can proactively send messages to fleet managers to signal any changes in schedules, enabling companies to enhance their customer service.
Peter Crinson, Product Development Manager at TRACKER Network, commented, "We are committed to providing multiple methods of communicating with fleet vehicles. We knew of Redwood''s capabilities and expertise in the IVR space. Their flexible approach has ensured that TALK will open up the market to smaller fleets and owner drivers who can improve their customer service by knowing where their vehicles are at all times."
For a demonstration of TRACKER''s TALK please dial 0906 3029999 and follow the voice prompts. Calls are charged at 50p per minute.
About TRACKER Network (UK) Limited
TRACKER Network (UK) Limited commenced trading in September 1993. The Company was licensed by the USA based Lo-Jack Corporation to market a patented stolen vehicle recovery system. Launched as ''TRACKER'' in the UK, the original device (now named TRACKER Retrieve), revolutionised the vehicle security market.
TRACKER Network has pioneered electronic vehicle tracking in the UK and remains the clear leader in stolen vehicle tracking and retrieval systems with more than 304,000 vehicles now equipped with a TRACKER system. Worldwide sales of this leading vehicle security device now exceed 1 million units.
TRACKER has now helped recover 6,460 stolen vehicles with an insurance value in excess of £100 million. This success has led to the arrest of 1237 suspected thieves. TRACKER Network redefined the electronic vehicle and fleet management market in 1999 with the launch of TRACKER Communicator - a new automatic vehicle location (AVL) and telematics system. TRACKER Communicator offers the highest service specification at an incredibly competitive price. A new entry level fleet management system, TRACKER Reporter, has also been launched.
Incorporating up-to-date technological advances, TRACKER Communicator enables fleet managers to access vehicle information via the Internet, WAP enabled mobile telephones and through ISDN telephone lines. For further information please visit www.thankstotracker.com
About Redwood Technologies
Redwood Technologies Ltd. develops telecommunications systems and technologies for Value Added Network Services, switching and multi-media applications. The company provides specialist solutions for public telecommunications operators, Internet and Premium Rate Service Providers and financial services organisations. These solutions have been successfully implemented in high density call volume environments, ranging from TV''s ''Big Brother'' and ''Who Wants to Be a Millionaire'' to Malta''s national calling card service.
Redwood''s applications include interactive voice response, intelligent call routing, prepaid calling card, Unified Messaging, audio conferencing and VoIP.
The company''s systems support SS7, IP, E1/T1 and analogue network infrastructures. Redwood is ISO9001 accredited and is one of only thirteen switch manufacturers approved for interconnection with the BT network at C7 level. As well as BT''s IUP and other national C7 implementations, both ETSI ISUP and ANSI ISUP protocols are also available.
Established in 1993, Redwood''s customers include BT, Eircom, Tiscali, News Corporation, The London Evening Standard, Merrill Lynch, HSBC and Prudential.
Headquartered in Bracknell, UK, Redwood has additional offices in Berlin, Germany and Campbell, California. Redwood''s UK office is based at Amber House, Market Street, Bracknell, Berks, RG12 1JB, Tel: 01344 304344,