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About

Content Guru is a multi-award-winning Cloud Contact Centre and Communications Integration™ provider. The company delivers services through storm®, the world’s largest Communications Integration platform.

Hundreds of the largest organisations in over 60 countries across the world are powered by storm, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.


Key Facts

AWARDS

Winner of the 2015 UK IT Awards Cloud Provider of the Year, 2014 Comms National Awards Best Enterprise Vertical Market Solution and a 2016 Queen’s Award for Enterprise: Innovation

PARTNERSHIPS

Tier 1 partnership with Vodafone and KPN and tier 2 partnership with Panasonic

CHARITY

Founder member of Berkshire Community Foundation’s Business Philanthropy Club

SOLUTIONS

Provider of cloud-based communications solutions

Content Guru was founded in 2005 and is headquartered in Bracknell, UK, at the heart of Europe’s ‘Tech Valley’ (the equivalent of Silicon Valley), with offices in the US, Netherlands and Germany, with presence in Malaysia, India and Ireland. The group’s technology has been continually refined and developed which has ensured that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture.

Its core services are:

CONTACT CENTRE

Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries

MACHINE-TO-MACHINE

A range of flexible APIs enables disparate systems to communicate, supporting services such as real-time telehealth monitoring through to historical energy performance

PAYMENT SERVICES

Multi-channel, secure payment services, backed by Level 1 PCI DSS compliance

CONFERENCING

Highly-secure, mass-scale conferencing

 

CONTENT GURU SITE