Content Guru is a multi-award-winning Cloud Contact Centre and Communications Integration™ provider. The company delivers services through storm®, the world’s largest Communications Integration platform.
Hundreds of the largest organisations in over 60 countries across the world are powered by storm, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.
Content Guru was founded in 2005 and is headquartered in Bracknell, UK, at the heart of Europe’s ‘Tech Valley’ (the equivalent of Silicon Valley), with offices in the US, Netherlands and Germany, with presence in Malaysia, India and Ireland. The group’s technology has been continually refined and developed which has ensured that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture.
Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries