Redwood mass calling solutions
When the world calls, Redwood mass calling delivers
Mass calling is the specialist art of handling huge volumes of calls, texts and other communications over a short period of time. Redwood’s RedResponse mass calling solution is the industry-leading mass calling system, converging inbound and outbound communication.
RedResponse is the enabling technology for the next generation of mass consumer interaction strategies, encompassing multiple channels such as fixed-line and mobile voice, SMS/MMS mobile messaging, email, web clicks and social media.
RedResponse allows large bursts of service demand from users to be handled over veryshort periods – meaning, for example, that 10% of an entire national population could be contacted, or responded to, within a matter of minutes. Financial institutions can issue global, up-to-the-minute bulletins and invite immediate, multimedium response; televoting can be managed securely and transparently, allowing bigger turnouts and robust accountability; pollsters can reach large populations and gather rapid, real-time snapshots of opinions and tastes.
- A single platform for inbound and outbound mass communication
- Robust, stable and fully-accountable multimedium contact handling – VoIP, web, SMS, mobile, fixed line, IP TV, social media and more
- Proactive outbound mass notification for contact centres, with automated or live response handling
- Real-time multichannel alerting for security and emergency services, with instant response management
- Fully managed resource – gain the benefits without the complexity of deployment and management
- Contact-by-contact tracking, with up-to-the-minute, richly detailed transaction data
- Automated outbound campaigns can produce instant, multimedium responses
