RedMatrix® – Audio Conferencing and Video Conferencing
RedMatrix provides high capacity audio conferencing. Conference users may dial into a bridge or may be called at a specific time and brought into a conference. Conferees may participate in a talk and listen or ‘listen only’ mode. Additional features such as conference recording are also available.
Audio Conferencing System with a Drag and Drop Graphical User Interface RedMatrix provides scalable audio conferencing for Service Bureaux and for large organisations. With RedMatrix, very large conferences are practical, with hundreds of participants. RedMatrix is particularly suited to environments that need flexible system operation, such as investment banks and Command and Control centres.
RedMatrix allows groups of callers to participate in conferences. There is complete flexibility in the size and number of conferences – for example, a 60-user system allows any combination, up to 20 three-party conferences. Conferences can be accessed either directly via a DDI number, or they can be controlled by a mediator (operator). RedMatrix can also automatically dial out to collect a group of participants for a conference.
A RedMatrix system is built from two components, a Conference Bridge and an optional Conference Manager. There is complete flexibility in the number of callers who can participate in a single conference. Conferences can be recorded, so callers can always access the whole of a conference, even if they arrive after it has started. Recording also allows conferences to be archived.
The RedMatrix Conference Manager provides operator control of conferences through a Graphical User Interface. There can be multiple operators, with each operator controlling some or all of the conferences. Each participant in a conference is represented by an icon, and the icon changes colour when the participant is speaking. Each conference is a separate window.
Participants can be moved between conferences, or to other IVR services located on the platform, by the operator dragging their icon. The Conference Manager consoles are connected to the Conference Bridges through a Local Area Network (LAN), a Wide Area Network (WAN), a leased line, or a dial up modem.
RedMatrix uses Redwood’s RTSinfonia® software architecture. This allows a RedMatrix system to provide other types of service (such as voice mail or IVR), and to be placed within a cluster of Redwood Telephony Servers.
