- Case Studies
storm® is the communications platform of choice for the utilities sector.
storm services support
When its network faces disruptions, UK Power Networks faces huge volumes of concurrent demand from its customers as they try to find out when power will be restored. During these periods, storm automatically scales to handle levels of demand 1,000%+ higher than normal, automating 93% of these.
storm also integrates with ENMAC (Electricity Network Monitoring and Control), automatically feeding real-time power information through to customers.
UK Power Networks automates 93% of inquiries at peak times, freeing up agents for more complex interactions
storm interfaces with hundreds of third-party systems, applications and databases, including Internet of Things (IoT) devices such as smart meters. Through feeding real-time and historical information into the platform, storm can distribute alerts on relevant channels when configurable thresholds are met – such as excessive power usage within a 24-hour period.
Data can also be fed into the holistic real-time and historical reporting, VIEW™, which converges multiple sources of third-party and storm information within a single environment, providing enhanced monitoring capabilities.
Scottish Power (SP) delivers energy to some of the most weather-stricken areas of the UK, which are subject to frequent disruptions. SP uses storm to respond to 98% of inquiries on average, while leveraging proactive communications to keep its customers up-to-date.
Scottish Power uses storm to respond to 98% of enquiries on average