- Case Studies
World-leading travel companies powered by storm include:
The travel sector is extremely varied, unifying rail and air transport, hotels and accommodation, and more. The sector faces a number of challenges as customer expectations continue to rise and passengers expect a seamless journey across all channels. From bookings to enquiries about delayed or cancelled services, it is essential that your customers can access the information they need – and fast.
storm FLOW™, multi-channel Service Creation Environment (SCE) used by Rail Delivery Group to make up to 50 service alterations a day in real time, giving them the agility they need to respond to unpredictable circumstances faced by the travel sector
TUI, the world’s largest holidays provider, has a Specialist Holiday Group (SHG) that manages its exotic and luxury brands. SHG had to move one of its two main office locations to a new site, relocating 300 staff and their phone numbers. SHG had to find a system that allowed a smooth and speedy transition just before Christmas.