Redwood Technologies for network operators
Personalised IVR; ubiquitous call recording; intelligent audio and video conferencing; presence-based unified communications; video-to-mobile; the mobile Internet; mobile social networking…
These and many others are the services defining the competitive environment for wired and wireless network operators and carriers. Price competition keeps margins squeezed; richer content drives relentless demand for massive bandwidth; new devices mean customers want the same connected experience whether they are wired or wireless.
Voice and data
Since 1993, Redwood Technologies has been building the solutions that have kept some of the world’s leading mobile and wired operators consistently ahead of the communications curve. Our heritage in voice technologies gives us an immediate head start over data networking vendors, who have always played catch-up in the integration of packet-switched voice with their native data management appliances.
With Redwood at the core of your network, you have platforms that are open and ready for whatever the next generation brings, with channel integration designed into the architecture from the outset.
Comprehensive management
Redwood’s intuitive dashboard management interfaces and instinctive integration with third party and proprietary databases allow you to roll out new call flows, or entire new services, rapidly and with drag-and-drop simplicity. You can introduce competitive new capabilities almost as fast as you can think of them, giving you a continuous and adaptable source of differentiation.
The RedView management interface gives you an end-to-end view of all deployed Redwood services. You can generate instant reports for tactical decision-making, and configure the automatic generation of regular management reports. The interface allows reports to be presented in the most meaningful and readable format.
Redwood in the network
From basic IVR, to sophisticated audio and video conferencing, you can deploy the advanced, network-based communications services your customers need quickly and easily. In partnership with Redwood Technologies, you can develop bespoke services that give you strong competitive differentiation, helping to improve customer satisfaction, reduce churn and drive new, highly profitable revenue streams.
