- Case Studies
When organizations suddenly witness a spike of customers attempting to contact them, communication systems can become overrun, inefficient and slow. storm offers multi-channel customer engagement solutions, providing customers with a variety of more suitable and time-effective ways to contact an organization, including SMS, email, social media and web chat.
The existing communications infrastructure within universities is typically limited, with isolated information and budgetary constraints restricting the purchase of enhanced equipment. With universities facing these problems and ever-increasing demands from students and staff, the storm platform moves operations to the cloud and provides multi-channel communications to provide vital cost effectiveness and flexibility to universities.
The security and availability of financial information is paramount for any business. storm integrates with third party systems and its innovative interface allows accuracy when handling sensitive data and provides interaction between multiple channels, ensuring that finances can be accessed by customers anywhere and at any time.
Healthcare communications systems are rapidly coming under pressure due to the ageing population and limited resources. storm transforms the way healthcare providers engage with patients, delivering a breadth of services such as AI-backed first-line triage, efficient routing informed by intelligent and secure integrations with a range of medical databases, and automated appointment-booking services.
storm provides innovative solutions for organizations, implementing new strategies to coordinate emergency communications and automated repair alerts that are integrated with maintenance teams. Tenant safety and living standards must be guaranteed, and with the provision of key information and support via Self-Service User Portals, storm provides technology which is paramount in mission-critical situations.
storm offers insurance providers a unique and advanced way to interact across their customer base and deliver the relevant information, whilst adhering to standards for data security. The storm platform provides open technological architecture permitting providers to deliver an always-on, multi-channel Customer Engagement Hub. This can enable them to manage every inquiry, and serve every contact across all forms of media with a consistent level of excellence and efficiency, whether automated or human.
With a new expectation for public sector organizations to be contacted in many different ways, storm offers a range of transformational benefits for any size of public sector body. They include the comprehensive multi-channel Citizen Engagement Hub to optimize customer relations, as well as rapidly deployable flexible point requirements, containing mass surveying tools or intelligent contact routing.
Reseller / BPO
With storm, you can access a best-of-breed flexible, integrated multi-channel communication management system, and your customers will benefit from increased efficiency, organization, and a refreshing software solution that matches the rapid pace of technology.
Retail & Online
Consumers today are smarter and more connected than ever. With customer reviews and opinions shared on social media influencing purchase decisions, the importance of good customer service has never been greater. Customer service can no longer simply be a reactive interaction with the consumer, but a proactive, engaging and personalized experience too. storm provides the Customer Engagement Hub, ensuring interaction and effective communication with consumers.
Along with huge advances in technology comes the necessity for security. Not only do staff need to communicate securely, but they need to have access to a platform which contains the functions to provide a high level of protective services. By using automated technology and CRM solutions, storm offers an adaptive, reliable system which complies with important regulations.
The use of public transport has increased dramatically in recent years, due to factors such as greater environmental awareness, and this increase has led to a number of issues as operators attempt to handle the demand. Operators are often affected by delays which can be frustrating for customers, and this has emphasized the requirement for a modern communications platform. storm provides the world’s leading travel companies with the scalability and multi-channel functionality they need to deliver the experience their customers expect, even during these periods of mass disruption.
storm is the communications platform of choice for utilities providers. Powering two-thirds of the UK’s electricity distribution sector’s contact needs, and with international credentials in gas and water, storm delivers a unique blend of on-demand scalability, omni-channel, live and automated contact processing, and secure integration which ensure that customers can always access the mission-critical information they need – even during severe and unpredictable disruptions.
storm scales on-demand to automate 93% of enquiries at peak times for the UK’s largest electricity distributor automates, freeing up agents to handle more complex enquiries while ensuring that all customers can access the vital information they require.