Case Study : Sodexo
Sodexo is the world’s 19th largest employer, offering a wide range of facility services globally, designed to improve the quality of life for customers across multiple sectors. In the hugely competitive services and facility management sector, customer service and the effective connection of people to information is vital. Sodexo turned to the storm® platform’s range of Customer Engagement capabilities to help meet these challenges.
“Sodexo are a world leading provider of Quality of Life services. A key part of this is ensuring that our communications meet the needs and expectations of our customers and colleagues on an ongoing basis.
“storm met our technical needs without exceeding our financial requirements. Since then, the platform’s flexibility has enabled us to make continuous service improvements ourselves. We have also worked in partnership with the storm team to enhance our service, including a number of upcoming integrations.”
Leroy Zebeda, Manager Facility Service Desk at Sodexo
storm provided highly customizable, real-time and historical reporting through VIEWTM
storm CONTACT™ offers a comprehensive range of features, supported communications channels, and enormous scalability to handle peaks in demand.
Real-time updates can be easily applied using storm FLOWTM.