Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress).
The Sanoma Group provides information and entertainment to millions of people across Europe, generating net sales of €1.6 billion. In the Netherlands, Sanoma is known for brands such as Libelle, Margriet, Donald Duck and NU.nl.
Sanoma chose the storm® Cloud Contact Center, providing one central environment that can be set up and managed individually by any subsidiary organisations in any countries. Sanoma can now fulfil different locations’ needs, whilst operating a single integrated, multi-channel, contact center platform.
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