Cloud Telephony Provider Becomes Global Hosted Partner of Verint Customer Engagement Solutions
Verint® Systems Inc. (Nasdaq: VRNT) today announced a global partnership with sister company Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions — including workforce optimization and speech analytics — as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm® cloud customer engagement platform.
Content Guru’s storm platform is a feature-rich, multi-channel customer engagement hub and CCaaS (Contact Center as a Service) solution that delivers inbound and outbound interactions, including iACD® (intelligent Automated Contact Distribution) to organizations of all sizes to enhance customer experience delivery. Verint Workforce Optimization™ (WFO) and Speech Analytics™ are now available to organizations worldwide via the Content Guru storm cloud platform. With a single user interface and unique business process workflows, Verint WFO features functionality for call recording, quality management, workforce management, performance management, elearning, coaching, and desktop and process analytics, as well as speech analytics.
Read the full story on the Content Guru website.