London Central Communications Ltd (LCC), a leading provider of communications systems in London, has purchased a Next Generation Network (NGN), state-of-the-art solution from Redwood Technologies to enable them to provide powerful and differentiated telecommunications services to their customer base.
LCC’s requirement was a fully integrated, flexible IP and TDM softswitch, which could support the expansion of a substantial number of high-profile businesses and institutions and continue to successfully supply their changing telecommunications and data requirements.
Redwood delivered a solution based around its high performance DNX®-1200 multi-media switching platform. Configured for IP and SS7 signalling, the system couples carrier-grade resilience with some of Redwood’s feature-rich applications, including real-time billing, conferencing, call recording, IVR and ACD.
Crucially, the solution delivers the value-added applications and features within the network, thus empowering the end-users with a wide variety of communications tools, without the cost of installing and maintaining additional hardware. New technologies can be delivered in a similar manner as they become available.
Mat Gibbins of LCC said, "The Redwood solution allows us to offer additional services, such as SIP trunks, bespoke IVR, geographic and non-geographic numbering and hosted applications to our existing and new customers.
"Rather than partnering with an existing provider, we wished to use our own purpose-built systems so we could offer a totally bespoke service to our customers and be in control of their equipment - from the phone on the customer’s desk, right through the network. Redwood was a natural choice for us, as we have worked on projects with them in the past and been impressed with the quality of their products and their service level.
"We have also purchased their powerful RTComposer® service creation tool that allows us to create specific applications - a recent example being an automated claims form request line developed for PetPartners plc, a leading provider of pet insurance. As our services have developed, it has become obvious that the level of expertise and support from Redwood add enormous value to their solutions."
Focusing on SMEs in Central London, LCC has been successfully supplying, installing and maintaining business telephone and IT systems since 1987. Delivering end-to-end solutions, LCC specializes in providing multi-user IP telephone switches, voicemail, call-recording, conference and telephone-PC integrated systems, as well as analogue and ISDN lines and private circuits.
For further information on LCC, visit their website www.lccuk.com.