How a utilities LOSS becomes a customer’s gain
Bracknell, August 10, 2009 — A leading international utility company is using STORM to deliver an innovative customer service improvement in the UK. STORM LOSS (Loss of Supply Service) is a suite of inbound and outbound services developed specifically for utilities and service providers. It is designed to reduce pressure on contact centres when there…more…
Cisco approval for Redwood
Bracknell, August 10, 2009 — Redwood Technologies has been confirmed as an Affiliate member of the Cisco Technology Developer Program (CTDP). The program ensures that members’ products and technologies have verified interoperability with Cisco platforms, follow strict design and manufacturing standards, and offer exciting new capabilities for Cisco joint customers.
It is a crucial stage in…more…
National Rail Enquiries: the right kind of storm
Bracknell, August 10, 2009 — National Rail Enquiries handles more than 450,000 enquiries every day, with more than 14 million calls to its call centres every year. Its service is vastly complex, giving people the ability to plan train journeys that could involve anything from a simple trip between stations, through to a series of…more…
