Leading Dutch Telecommunication company boosts systems for high-performance
Leading Dutch Telecommunication Company Boosts Systems for High-Performance, Reliable Solution
“With this system, based on Microsoft technology, we can handle more calls concurrently to a factor of one and a half. The ability to handle 50 per cent more calls equals 50 per cent more revenue.”
Joop van der Wijngaard, Manager, Voice, KPN
Dutch telecommunications company KPN is…more…
Redwood upgrades front line contact centre at The Carphone Warehouse
9 March 2006 – Redwood Technologies, the leading provider of Converged Services and IMS solutions, is delighted to announce that The Carphone Warehouse has upgraded its front line UK contact centre interface to Redwood’’’’s award winning DNX®-1200. Set up in 1989, The Carphone Warehouse, trading as The Phone House internationally, is the world’’’’s leading independent…more…
